Back Office Administrator-Solar

Enters Purchase Orders in internal systems and prepare invoices.

Acknowledges and accepts Purchase Orders in Customer Portals.

Prepares and sends basic communications with Internal and External Customers mainly through email correspondence.

Respond promptly to customer communication using tact and professionalism.

Administrative management and follow-up of customer orders (both national and international) including change order management revisions and incident tracking; all in accordance with the procedures of the BU and the applicable commercial policies.

Prepares and sends shipping documents/paperwork and communicates status to both Internal teams and External Customers.

Support for the preparation of offers and management of invoices and delivery notes.

Updates and maintains internal departmental and company procedures. Makes recommendations on how to improve internal processes and procedures.

Documents internal meeting minutes and notes.

Support to Technicians in the administrative and prevention procedures of the Aftersales department.

Maintains a consistent and organized folder structure with records of all applicable documentation. Archives old purchase orders invoices and delivery notes in customer folders.

Enters Invoices in Customer Portal for timely payment

Management of PPE used by technicians in the After-Sales Department.

Maintains Databases and Excel Dashboards that are critical for reporting results to management

Creates Work Orders and Sales Orders in SAP for Repairs and other departments.

Creates documents and paperwork for customer property being repaired onsite

Enters training documentation for internal and external training for employees

Enters calibration records from internal and external calibration events

Ensures tasks are performed according to organizational requirements for quality management and environmental health and safety standards policies and procedures.

Completes special projects and other duties as assigned

Company Computer

Company Cell Phone

Software: SAP Microsoft Office CRM Work Experience Requirements

Computer experience with MS Office (Excel and Word required).

Experience with Microsoft Outlook

Experience with SAP preferred.

Previous clerical/administrative experience preferred.

Must be detail-oriented and have excellent communication organizational and customer service skills.

Must be able to prioritize various tasks.

Ability to work in a fast-paced environment.

Must have the ability to work independently and take initiative to accomplish tasks.

Must be able to work cross functionally with internal teams

Intermediate Spanish language skills preferred.

2-years of prior relevant experience. Academic requirements

High school diploma/GED required.

Ideally Bachelors degree in Administration or International Trade

Salary:

$ per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Referral program
Tuition reimbursement
Vision insurance