Sr. Helpdesk Specialist

Baltimore, MD - USA

Monthly Salary: Not Disclosed

Posted on: 27 days ago

Vacancies: 1 Vacancy

Job Summary

Sr. Helpdesk Specialist
Location: 750 East Pratt Street 6th Floor Baltimore MD 21202
Duration: 12 months
Total position: 3
Role Type: Hybrid ( 3 days at office)
End client : State of MD

Minimum Qualifications:
A minimum of seven (7) years of experience in an enterprise IT environment supporting computer hardware software and/or enterprise applications.
A minimum of three (3) years of experience using JIRA Service now or other help desk ticketing applications.
A minimum of three (3) years of experience supporting Lan Switching and Wireless Access Points (WAP) or related.
A minimum of three (3) years of experience managing enterprise antivirus solutions.
Proficiency in using MS Active Directory Microsoft Windows Server MS Office Suite
products Enterprise Application and experience with Google Suite.
Experience supporting desktop and laptop operating systems using Windows 11 Linux
and MAC OS.
Experience managing Multi-Function-Printers such as Lexmark/HP/Canon/Konica etc.
Experience in network technologies such as LAN and WAN network protocols such as
TCP/IP UDP and DHCP and network devices like routers switches
firewalls or servers.
Possesses excellent communication skills to handle a diverse team of stakeholders
requesting technical support tactfully.
Ability to learn new technical concepts quickly and stay abreast of current trends.
Ability to lift and carry desktop equipment such as laptops computers and monitors.
Ability to work collaboratively with various technical teams business users managers and other non-technical staff.

Preferred Qualifications
Help Desk Specialist (Senior) A minimum of five (5) years of experience managing Active Directory Environment or Servers.
Experience as a Service Desk Administrator of JIRA or other similar products.
Experience with using ServiceNow IT Service Management suite or equivalent.
Possess Dell Laptop and Desktop certification.
Possess Dell Certified Systems Expert (DCSE) Certification.
Possess Apple Certified Support Professional (ACSP) 10.10 Certification or a minimum
of three (3) years of experience supporting Mac OS/Apple systems in enterprise active
directory environments.
Possess Microsoft Certified Solutions Expert certification or a minimum of five (5) years of experience managing an Active Directory environment.
Possess Cisco Certified Network Associate (CCNA) or Juniper Certifications.
Possess any Endpoint Protection Certificate or hands-on experience managing McAfee
EPO or similar encryption Tools.
Experience working with the Project Management Office (PMO) processes policies
and procedures.

Sr. Helpdesk Specialist Location: 750 East Pratt Street 6th Floor Baltimore MD 21202 Duration: 12 months Total position: 3 Role Type: Hybrid ( 3 days at office) End client : State of MD Minimum Qualifications: A minimum of seven (7) years of experience in an enterprise IT environment suppor...

Sr. Helpdesk Specialist
Location: 750 East Pratt Street 6th Floor Baltimore MD 21202
Duration: 12 months
Total position: 3
Role Type: Hybrid ( 3 days at office)
End client : State of MD