ADMS S3

Domine: Electrical - Utility

Job Description:
Must Have Technical/Functional Skills:
Expertise in installing analyzing and troubleshooting GE e-terra DMS and related products.
Experience in modelling various electrical devices
Able to troubleshoot issues using a variety of tools
Able to diagnose and solve intermediate to advanced issues using a variety of troubleshooting methods

Roles & Responsibilities
Ensure customers success by fostering a balanced relationship that benefits both GE and the customer
with the goal of producing the highest level of customer support and this role you will:
Take a leadership role in strategizing with internal staff and customers to solve and prevent re-occurrence of issues.
Engage with customers on day to day issues; organize customer calls to facilitate implementation of solutions
while adhering to change control compliance protocols. Ensure solution does solve the customers issue.
Mentors staff in troubleshooting and analysis methods
Knowledge transfer write user/technical documentation and case notes. Act as a technical resource for staff
Primary contributor to Knowledge Base system for customer specific issues that will benefit the greater
customer and support team
Analyze and troubleshoot issues involving all aspects of GE solutions including but not limited to user interface
network and communication connectivity and performance interoperability data collection/storage visualization analyticsassociated control systems and interfaces to enterprise systems.
Own and manage personal caseload and perform case follow-up.
Troubleshoot and identify product problems for presentation to engineering for resolution or disseminates appropriate information necessary to correct issues.
Adhere to all Quality processes. Ability to be part of an on-call rotation for after business hour customer to travel to customer sites