Client Success Specialist
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Job Location:
Denver, CO - USA
Monthly Salary:
Not Disclosed
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
About the Company
At True North Align we support high-achieving professionals navigating career transitions that reflect their deeper purpose and greater potential. Our work helps individuals think beyond conventional paths—unlocking new levels of impact fulfillment and income. We are a purpose-driven rapidly evolving company that values strategic thinking meaningful client relationships and bold action. Every day we help our clients move toward a career that feels aligned energizing and truly their own.
Position Overview
As a Client Success Specialist you will be the primary point of contact for clients guiding them from on-boarding through ongoing engagement. Your focus will be to build strong trust-based relationships ensure client satisfaction and help drive long-term success using our products and services.
Key Responsibilities
- Manage client information and interactions within our CRM for optimal organization and service
- Conduct ongoing follow-ups with existing clients to ensure satisfaction and retention
- Maintain consistent communication using digital tools
- Develop and implement online marketing strategies to enhance brand presence
- Drive lead generation to expand client base
- Participate in professional development and mindset training
- Communicate professionally with prospective clients to build strong relationships
- Attend virtual team leadership sessions
- Set and manage self-directed goals in alignment with our mission
Skills & Qualifications
- Bachelors degree or equivalent experience in business communications or a related field
- Strong background in customer success account management or client-facing roles (3 years preferred)
- Excellent interpersonal and communication skills both written and verbal
- Proven problem-solving abilities and a proactive service-oriented mindset
- Experience with CRM platforms and modern tech tools
- Ability to manage multiple priorities in a fast-paced environment
What We Offer
- Competitive earning potential
- Professional development opportunities
- Collaborative inclusive team culture
- Flexible work location and schedule (remote)
- Opportunity to make a real impact within a growing company
- 3 weekly Zoom training calls
- 1-1 mentorship through on-boarding process
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
