Open Jobs Manager, IT Platforms & Applications Engineering

Job ID:276456
Location Name: CA-FSC SF Off (0174)
Address: 350 Mission St 20th Floor San Francisco CA 94105 United States (US)
Job Type: Full Time
Position Type: Regular
Job Function: Information Technology
Remote Eligible:Hybrid Schedule 2 days in San Francisco Office

Company Overview:

At Sephora we inspire our customers empower our teams and help them become the best versions of themselves. We create an environment where people are valued and differences are celebrated. Every day our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the Extra Ordinary in each of are united by a common goal - to reimagine the future of beauty.

The Opportunity:

Technology

Our technology team works fast and smart. With San Francisco as our home we take bringing new tech to market seriously developing the latest in mobile technologies scalable architecture and the coolest in-store client experience. We love what we do and we have fun doing it. The Technology group is comprised of motivated self-starters and true team players that are absolutely integral to the growth of Sephora and our future success.

Your role at Sephora...

We are seeking ahands-on technical leaderwho combines deep engineering expertise with strong leadership skills. This role is not just about managing peopleits aboutowning technical outcomes setting architectural direction and leading by example. The ideal candidate is passionate about building scalable secure and reliable IT Services platforms while coaching and developing a high-performing engineering team.

You will be accountable for technical delivery architectural integrity operational stability and service qualityacross core platforms includingServiceNow JIRA andother enterprise platforms. This includesLevel 3 support ownership SLA adherence and proactive incident prevention. The role requires someone who candesign code and troubleshoot when needed while managing a globally distributed team and fostering a culture of engineering excellence.

Responsibilities:

Technical Leadership & Delivery

• Lead the design development and deployment of complex features and integrations across ServiceNow JIRA and other enterprise platforms.
• Actively participate in solution design architecture decisions and hands-on coding when necessary.
• Review code and provide technical guidance to ensure quality and maintainability.
• Own release planning and production change management(go/no-go criteria release readiness rollback plans) withnear-zero tolerance for avoidable slippages and outages.
• Workacross the full stackfrom application and integration layers to underlying infrastructureto ensure end-to-end performance security and reliability.

Architecture & Standards

• Define and enforce architectural principles and best practices for IT Services platforms.
• Ensure solutions are scalable secure and aligned with enterprise architecture strategy.

Operational Support & Incident Management

• OwnLevel 3 supportfor all IT Services platforms ensuring timely resolution of complex issues.
• Accountable for meeting or exceedingSLAsand maintaining high-quality service delivery.
• Drive proactive measures toprevent major incidentsand minimize business impact when they occur.
• Own the ITIL lifecyclefor Incidents Service RequestsChange andProblem(PIRs) including KPI targets for MTTD/MTTR change success rate incident repeat rate andproblem backlog burn-down.
• Engage in planned off-hours implementationsand participate in a247 on-call rotationfor critical incident response.

Global Team Leadership

• Manage and coordinate a diverse team acrossonshore nearshore and offshore locations ensuring seamless collaboration and consistent delivery standards.
• Mentor and coach engineers to deepen technical expertise foster innovation and deliver high-quality solutions.

Roadmap & Stakeholder Engagement

• Own and execute the IT Services roadmap ensuring timely delivery of projects and enhancements.
• Collaborate with business and technology stakeholders to align priorities and communicate progress.

Vendor & Cost Management

• Manage vendor relationships track service levels and identify cost optimization opportunities.

Were excited about you if you have:

• 10 years progressive software engineering and/or architecture experience (handson)
• 5 years platform ownership: ServiceNowand/orAtlassian (JIRA Confluence) architecture customization integration
• 5 years Level 3production support &incident/problem management(ITIL) in247enterprise
• 3 years people management of engineering teams incl. onshore/nearshore/offshore
• 3 years agile delivery (Scrum/Kanban) multisquad coordination andrelease/change management
• 3 years cloud platforms (Azure preferred; AWS acceptable) microservices RESTful APIs Webhooks OAuth 2.0/SAML.
• Hands-on experience integrating and driving adoption of AI and emerging technologiesincluding Microsoft Cloud Platform (MCP) and enterprise AI toolsby piloting solutions automating workflows and mentoring teams to deliver measurable impact.
• Architecture & Systems Design: Designs evolvable secure scalable services using proven patterns; anticipates future use cases to minimize change cost.
• Enterprise Platform Ownership (ServiceNow Jira/Confluence Data Center): Administers and integrates ServiceNow and Atlassian DC at scaleworkflows permissions webhooks SAML/OAuth IntegrationHub/MID Serverwith robust bidirectional API integrations.
• Cloud Platforms (Azure preferred; AWS acceptable) Microservices RESTful APIs Webhooks OAuth 2.0/SAML: Designs and operates cloud-native microservices and secure RESTful APIs; implements Webhooks and OAuth 2.0/SAML for secure integration; automates delivery pipelines using CI/CD best practices.
• Observability & Reliability Engineering: Defines SLO/SLI; instruments metrics/logs/traces; uses operational data to improve stability and performance; shortens MTTD/MTTR.
• Secure SDLC & Platform Hardening: Fosters a securityfirst mindset; partners with Security; enforces leastprivilege secret hygiene threat modeling and secure coding across integrations.
• Quality Engineering & Test Automation: Owns test strategy (unit/integration/e2e) aligned to the testing pyramid; uses quality metrics to close gaps and reduce defect escape.
• Release & Change Management (ITILaligned): Drives release readiness change success rate rollback/runbooks and postrelease hygiene; ties change discipline to SLA outcomes.
• Incident Management & L3 Ownership: Leads L3/oncall response and PIRs; turns root causes into durable fixes and knowledge handoffs to L1/L2.

The annual base salary range for this position is $173610.00- $192900.00 The actual base salary offered depends on a variety of factors which may include as applicable the applicants qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. Individuals employed in this position may also be eligible to earn bonuses. Sephora offers a generous benefits package to full-time employees which includes comprehensive health dental and vision plans; a superior 401(k) plan various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts; and an employee referral bonus program. This job will be posted for a minimum of 5 days.

While at Sephora youll enjoy

• The people. You will be surrounded by some of the most talented leaders and teams people you can be proud to work with.
• The learning. We invest in training and developing our teams and you will continue evolving and building your skills through personalized career plans.
• The culture. As a leading beauty retailer within the LVMH family our reach is broad and our impact is global. It is in our DNA to innovate and at Sephora all 40000 passionate team members across 35 markets and 3000 stores are united by a common goal - to reimagine the future of beauty.

You can unleash your creativity because weve got disruptive spirit. You can learn and evolve because we empower you to be your best. You can be yourself because you are what sets us apart. This is the future of beauty. Reimagine your future at Sephora.

Sephora is an equal opportunity employer and values diversity at our company.We do not discriminate on the basis of race religion color national origin ancestry citizenship gender gender identity sexual orientation age marital status military/veteran status or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.