Sales Operations Lead
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
24-10-2025
Vacancies:
1 Vacancy
Job Summary
Job Title: Sales Operations Lead
Department: Sales & Distribution
Location: Ruiru
Languages: Proficiency in Gujarati or Hindi
Role Purpose
The Sales Operations Lead will be responsible for managing the customer service and sales support function ensuring seamless execution of back-office processes including order management invoicing credit notes and pricing updates. The role will also involve leading a team to drive operational excellence support frontline sales teams and deliver superior customer experience.
Proficiency in Gujarati or Hindi is a MUST given the cultural and business context of key stakeholders.
Key Responsibilities
Oversee the day-to-day operations of the sales back-office team ensuring timely and accurate processing of customer orders invoices credit notes and pricing updates.
Act as the first point of escalation for customer queries and complaints ensuring quick resolution in alignment with company policies.
Manage and maintain system data related to pricing customer master and product codes to ensure accuracy and compliance.
Collaborate with Sales Finance Supply Chain and other internal teams to streamline processes and ensure efficient order-to-cash operations.
Lead coach and develop the back-office sales support team to achieve departmental KPIs and enhance customer satisfaction.
Monitor performance metrics and generate regular reports on order processing customer service levels and team productivity.
Drive continuous process improvements and automation initiatives to increase efficiency and reduce errors.
Ensure compliance with company policies credit control measures and internal audit requirements.
Requirements
Qualifications & Experience
Bachelors degree in Business Administration Commerce or related field.
Minimum 5 years of experience with at least 3 years in Sales Back Office / Customer Service operations.
Proficiency in Gujarati or Hindi is a MUST given the cultural and business context of key stakeholders.
Proven track record of team leadership and people management.
Hands-on experience with ERP/CRM systems (SAP) for invoicing credit notes and pricing updates.
Strong communication skills (oral and written) with ability to interact effectively across levels and functions.
Experience in the Food & Beverage / FMCG industry is mandatory.
Company Industry
IT Services and IT Consulting
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
