IT Web Junior Functional Analyst

Madrid - Spain

Monthly Salary: Not Disclosed

Experience Required: 0-1years

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

We are seeking a Support Analyst to join our IT Team. This role is responsible for assisting the business in resolving technical application issues. The ideal candidate will have a strong understanding of system operations and will perform troubleshooting tasks by responding to requests and managing technical challenges as they arise.

Application Support Analysts must demonstrate both technical proficiency and interpersonal skills.

Requisitos

At least 1 year of experience as an Application Support Analyst or in a similar role. A solid technical background is essential.

Required Knowledge and Experience:

JIRA Software
Database management systems (SQL Oracle PostgreSQL)
Web platform development tools (GitLab)
Automated testing tools (Selenium Postman JMeter)

Valuable Technical Skills:

Tridion or other content management tools
SEO
SAP ERP
SoapUI
JavaScript
HTML
SQL
Google Analytics
Cloud platforms (AWS Google)

Qualifications:

Degree in Computing Engineering Web Application Development (DAW) Cross-Platform Application Development (DAM) or a related field.

C1 level of English or equivalent certification required.

Key Responsibilities:

Problem Assessment: Evaluate customer issues to identify areas that require organizational attention.
Identifying Technological Solutions: Contribute to leveraging technology to support business strategies and enhance performance.
Troubleshooting: Detect and address system problems; if unresolved escalate to other support teams or suppliers and notify the manager.
Cross-Functional Collaboration: Work with business teams IT support groups and suppliers to ensure smooth operations.
Technology Stack Understanding: Consider all environments factors and stakeholders when providing technical solutions.

Preferred Skills:

Strong verbal and written communication
Effective multitasking abilities
Patience and empathy in communication
Ability to work both independently and collaboratively
Strong task prioritization skills

Additional Information:

May be required to work nights weekends or holidays under exceptional circumstances.

We are seeking a Support Analyst to join our IT Team. This role is responsible for assisting the business in resolving technical application issues. The ideal candidate will have a strong understanding of system operations and will perform troubleshooting tasks by responding to requests and managing...