Account Operations Manager

The Regional Section Manager of Account Operations is working directly with Account Operations Group Managers and responsible for the work of Account Operations Managers and Account Operations Representatives who are reporting to the Group Managers. Responsible for driving key business processes promoting the effortless Customer Experience mindset. Account Operations Regional Section Manager will work with the Sales Leadership Senior Management and Executives and other members of the NI team collaborating and contributing to the overall strategy and providing clear direction and support. The senior manager is results-oriented highly motivated and demonstrates leadership resulting in optimal team performance using her/his history of successfully managing and leading operations.

In this Role Your Responsibilities Will Be:

• Contributes to the development of functional strategy and provides leadership in the development of new processes or technologies in support of this strategy
• Participates with senior management/executives to contribute to business planning and objectives setting for function
• Responsible for projects or processes of significant strategic or commercial importance for project results. Provides consultative direction with senior management
• Assigns manages and facilitates others to fully complete tasks and goals on time
• Leader who provides strategic direction motivation and coaching in connecting the team to NIs core strategic vision.
• Establish self as a key partner to the Sales Leadership Team through effective stakeholder collaboration and driving
• Customer first alignment in support of business goals achievement.
• Partner with global operations counterparts to steer alignment and consistency in value delivered throughout the Operations opportunity engagement (pre-sales post sales) process in line with our treatment and coverage
• Demonstrate a proactive visionary open growth mindset.
• Provide in-depth analysis of work scope select appropriate methods and techniques to obtain solution and results.
• Recruit develop coach and manage a high performing team including team managers that builds operational alignment with Sales and supporting stakeholders through the entire opportunity life cycle and buying process.
• Partner with both Revenue Operations teams on Customer Experience Sales productivity Workload management Company financial targets and formalize employee development and continuous improvement opportunities
• Establish develop and apply Key Performance Indicators that motivate and drive accountability throughout the team and to achieve desired results.
• Recognize and promote team successes that reflect customer and business impact and overall achieve strategic objectives.
• Identify process improvement areas and solutions share and encourage best practices and work with the global business team to transform from reactive to predictive
• Account Health / Escalations: Regular cadence with team members ensuring account health reducing customer effort
• Coaches and mentors less experienced staff
• Maintains a team focus on project and business goals that align with functional strategy

SUPERVISION

• Works on issues where analysis of situation or data requires an in-depth knowledge of organizational objectives
• Implements strategic policies when selecting methods techniques and evaluation criteria for obtaining results
• Establishes and assures adherence to budgets schedules workplans and performance requirements

Who You Are:

You serve as a strategic partner to build grow and maintain profitable and long-lasting relationships with key accounts. You quickly and decisively take actions in fact-changing unpredictable situations. You maintain frequent interactions with a broad stakeholder network.

For This Role You Will Need:

• Bachelors degree in a technical business or communications field preferred.
• Relevant work experience with demonstrated leadership and vision in managing staff managers groups and projects or initiatives.
• Proven ability to build trusted and collaborative relationships with Sales stakeholders and functional area managers.
• Ability to drive and maintain team focus during periods of organizational change and evolution.
• Ability to build a team to deliver high value back to the organization
• Excellent interpersonal and situational leadership skills to coach and develop team.
• Exceptional verbal and written communication skills to connect with varied audiences across multi-cultural and language environments.
• Organizational agility the ability to maneuver inside of NI to accomplish multifaceted objectives across BU Global Operations Sales and Planning.
• SFDC Opportunity Management Process

Core Competencies/Behaviors

• Business Acumen:Seeks to understand how the business works. Is knowledgeable in business operations practices policies and procedures. Shows understanding of NIs customers and products the meaning and drivers of key business indicators and the Companys business strategy. Seeks and uses competition industry knowledge and peers to round out understanding of our goals and external factors influencing our operations.
• Results Oriented:Is accountable for results and instills focus and discipline to achieve excellence. Translates business strategies into goals and actions. Uses metrics to track progress on an ongoing basis. Accepts personal accountability for meeting commitments and encourages others to exceed results. Makes timely decisions moving quickly to eliminate roadblocks.
• Collaboration/Teamwork:Transcends silos to achieve greater enterprise results. Drives collaboration among individuals teams and business functions. Shares information practices and ideas and is a team player. Promotes fair treatment valuing various perspectives and experience of team members. Creates a culture that makes it safe to step up and do the right thing.
• Innovation:Challenges the status quo to grow the business and encourage others to come up with new and different ways of doing things that create advantages in customer experience efficiency accuracy cost. Forward thinking in approach to processes and technology necessary to scale. Takes reasonable risks to adapt to and help drive change effectively demonstrating resiliency despite our dynamic environment.

Our Culture & Commitment to You:

At Emerson we are committed to fostering a culture where every employee is valued and respected for their unique experiences and believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts that inspire innovation and brings the best solutions to our customers. Were emphasizing a culture of togetherness one that builds community prioritizes collaboration and continuous improvement.