Consultant Conversion Site Reliability Engineer, Director

We are seeking a Site Reliability Engineer with a subject matter expertise in debugging issue analysis and troubleshooting working with business and technical colleagues to provide reviews and recommendations to avoid any future application issues. You will produce guidance documentation standards and procedures products assessments and training materials in Morgan Stanley knowledge base system to help efficiently and effectively resolve issues. You will serve as a fully seasoned/proficient technical resource; provide technical knowledge in outage management and proactive solutions to improve the user experience.

Since 1935 Morgan Stanley is known as a global leader in financial services continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What youll do in the role:

• Proactively detect troubleshoot and resolve all issues affecting production applications

• Responsible for maintaining clear concise and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage

• Responsible for the stability of the Production environment

• Develop and continually revise (in partnership with other teams where necessary) suitable policies and procedures to ensure appropriate application development standards are available to guide development for systems deployed to Production

• As the gatekeepers of the Production environment you will be responsible for ensuring the Change Implementation Management guidelines/policies are adhered to for all systems deployed to Production

• Responsible for servicing all requests for data or other activities that require access to Production systems

• Work with development teams at the appropriate stages in application development to ensure any new systems or projects meet the Production standard

What youll bring to the role:

• BS/MS or equivalent preferably in quantitative discipline (Computer Science Computer Engineering EE Math Physics)

• Minimum 7 years of experience in developing and/or supporting Enterprise Applications

• Willingness to embrace Agile and DevOps/SRE concepts

• Solid analytical skills problem determination and resolution recovery processes

• Experience with observability tools such as Prometheus Grafana Loki kibana Kubernetes splunk etc

• Ability to interface and cultivate excellent working relationships with technology teams business analysts and vendors

• Strong Unix Shell scripting experience required

• Administrative competence in at least one major programming language or platform (for example: Perl Powershell Python or Java)

• Strong organizational skills and the ability to manage multiple tasks and high pressure situations for outage handling management or resolution

• Driven to learn new technologies techniques and what it takes to be an integral member of this team

• Hands-on experience administering large-scale high-availability systems and the tools to monitor performance and availability

• Experience with incident on call and ability to respond to emergencies on a 24/7 basis

• Experience working with Financial Services area will be a plus

• Experienced technically hands-on professional that understands both code and infrastructure

• Solid track record in an operational/support role understands incident/problem/change management and how to drive stability across organizations

• Effectively manage an outage incident coordinating user communications and other teams to help resolve an incident

• Strong and keen focus on metrics and trend analysis

• End user support - able to talk to users to discuss their problem and work through to a resolution

• Self-motivated with exceptional oral and written communication skills ability to communicate clearly and concisely

• Experience working in a virtual or global team

• Self-starter and ability to multi task with can do attitude

• Familiarity with ITIL terms around incident and problem management

• Strong knowledge of infrastructure architecture and ability to establish/ maintain effective work relationships with co-workers clients members providers and customer

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Expected base pay rates for the role will be between $95000 and $135000 per year at the commencement of employment. However base pay if hired will be determined on an individualized basis and is only part of the total compensation package which depending on the position may also include commission earnings incentive compensation discretionary bonuses other short and long-term incentive packages and other Morgan Stanley sponsored benefit programs.

Morgan Stanleys goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race color religion creed age sex sex stereotype gender gender identity or expression transgender sexual orientation national origin citizenship disability marital and civil partnership/union status pregnancy veteran or military service status genetic information or any other characteristic protected by law.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).