Customer Support Specialist

Santiago - Chile

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location:

Remote - Region Metropolitana de Santiago Chile

Job ID:

R0107327

Date Posted:

Company Name:

HITACHI ENERGY CHILE S.A.

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule:

Full time

Remote:

Yes

Job Description:

The Opportunity

To strengthen our customer support team we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers businesses good know-how of customer service is crucial.

How Youll Make an Impact

Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests
maintenance issues warranty-related queries etc.
Be a customer advocate for timely response to issues and for problem resolution and escalation
Document and time-log all activities taken toward resolving customer issues
Where required support customers during run-time activities and provide online troubleshooting support and resolution
Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g. newsletters
frequently asked questions etc.)
Participation in ensuring 24/7 availability
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.

Your Background:

Experience in Customer Service with a minimum of 2 years of experience.
Must be fluent in both Spanish and English; any other language would be an advantage
High focus on customers and their needs
Ability to apply a structured and methodical work style during increased pressure to act
Intrinsic attitude to drive innovation and improvement
Ability to act solution-oriented and to vary different approaches be flexible and creative
Readiness to travel (approx. 10%) on a global basis i.e. for troubleshooting training or customer meetings

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Required Experience:

Location:Remote - Region Metropolitana de Santiago ChileJob ID: R0107327Date Posted:Company Name:HITACHI ENERGY CHILE S.A.Profession (Job Category):Communications & Corporate AffairsJob Schedule:Full timeRemote:YesJob Description:The OpportunityTo strengthen our customer support team we are looking ...