Sr. Director, Technical Operations (SoutheastRTP)

COMPANY DESCRIPTION:

A career here is life-enhancing.

At Syner-G we enable our people to build careers that impact positively on their quality of life. Through our expertise insight consulting and management skills we accelerate breakthrough science and delivery of life-enhancing therapies to more patients. We work across a diverse range of clients and projects supporting many organizations from the most critical phases of the drug discovery and approval process through to commercialization. It is meaningful varied and thought-provoking work with a strategic emphasis a solutions-driven approach and significant real-world outcomes from science to delivery/success.

Underpinning this mission is a culture that aligns perfectly with what we want to achieve. We enable our people to grow we support them in their learning and we reward them in so many different return they play an instrumental role in maintaining our reputation across the globe as a strategic biopharma product development and delivery partner.

Syner-G was recently honored with BioSpaces prestigious Best Places to Work 2026 award for the third consecutive year along with many other award-winning programs to make a career here truly life-enhancing. These recognitions are a testament to our commitment to fostering a positive and engaging work environment for our employees with a particular emphasis on culture career growth and development opportunities financial rewards leadership and innovation.

At Syner-G we recognize that our team members are our most valuable asset. Join us in shaping the future where your talents are valued and your contributions make a meaningful impact.

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POSITION OVERVIEW:

We are seeking an experienced and strategic Sr. Director Technical Operations (Southeast/RTP) to lead the overall management of operations in the Southeast region including accountability for performance and client satisfaction across a diverse set of complex highly technical and demanding client projects. This role has responsibility for development and execution of the regional account strategy aligning tactical project delivery to commercial priorities to drive account retention and expansion. Establishing and developing teams with a strong client focus and culture of delivery excellence is an essential component of the role.

WORK LOCATION:

Travel to client sites may be required based on project demands and client expectations.

KEY RESPONSIBILITIES:

(This list is not exhaustive and may be supplemented or changed as necessary.)

Account Management and Delivery

• Leads a high-performing engineering organization responsible for the successful operational delivery of projects across the regional portfolio of client projects.

• Establishes productive professional relationships with key customers seeking to build trust and partnership at strategic levels of the clients

• Acts as a true partner in meeting the needs of clients business. Must listen be passionate to explore opportunities and solve client problems proactively on an ongoing basis.

• With partners in Commercial develops and executes the regional account strategy including proactive client retention and expansion as well as identifying and supporting development of new business

• Develops and maintains relationships with local A/E (architectural/engineering) MEP and construction firms to build a trusted network of partners for facility design build and expansion projects.

• Drives visibility through industry events social media and other marketing initiatives and engagement opportunities

Business Acumen and Collaboration

• Builds productive relationships with Commercial Marketing and other functions (HR Finance Talent Acquisition) to support delivery of services to the customer and minimize risk to the business

• Updates leadership team on strategic account plans and accomplishments opportunities/risks and financial results while forecasting anticipated impacts to plan.

• Partners with other service delivery groups to identify and pursue cross-sell opportunities outside of Technical Operations

• Develops annual operating budgets and periodic forecasts manages regional P&L to meet regional and company goals

• Accountable for delivering top and bottom-line financial results for the region

Leadership

• Builds develops and mentors a high-performing engineering organization focused on technical competence and proactive service to the client

• Works to elevate the way our teams think and operate creating a culture that results in an engaged workforce

• Creates an environment of inclusion and recognition that emphasizes development and reinforces the commitment to our people as our most important asset

QUALIFICATIONS AND REQUIREMENTS

Education:

• Bachelors degree in Engineering Operations or related field or equivalent experience with strong business and financial aptitude; MBA desirable

Experience:

• 10 or more years of experience in project delivery engineering operations or manufacturing technical program management.

• 5 or more years of leadership in GMP manufacturing facility design construction startup engineering and/or operations.

• Demonstrated business development success with the ability to sell services and expand client relationships in a competitive environment

• Deep experience in one or more of the following areas: Capital Projects Facilities Engineering Process Automation CQV and/or Project Management

• Ability to build develop and motivate high-performing teams to support and deliver multiple projects under demanding timelines

• Proven track record of project delivery for laboratory and/or manufacturing facilities and operations in regulated industries such as biotech pharmaceuticals or advanced therapeutics.

• Exceptional senior customer relationship and client management skills

• Visionary thinker with ability to create strategies for growth within established and new accounts

• Excellent communication leadership and organizational skills.
• Experience with presenting to executive level audiences.

Preferred Qualifications:

• Experience with FDA EMA and global GMP regulatory requirements and inspections.

ESSENTIAL FUNCTIONS:

Physical Demands:

The physical demands described here are representative of the requirements that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to use a computer keyboard and mouse; reach with hands and arms; talk and listen. The employee is frequently required to walk and sit as well as to lift and carry objects such as books and files weighing up to 25 pounds. The employee is occasionally required to stand stoop or kneel. Specific vision abilities required by this position include close vision and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job including moderate noise level an indoor temperate environment and light levels that are bright and conducive to minimal eye strain typical for an office environment.

TOTAL REWARDS PROGRAM:

We define total rewards as compensation benefits remote work/flexibility development recognition and our culture with programs that support each of our reward pillars. This includes a market competitive base salary and annual incentive plan robust benefit offerings and ongoing recognition and career development opportunities. Employees also enjoy our generous flexible paid time off program company paid holidays flexible working hours and fully remote work options for most positions and the ability to work almost anywhere. However if a physical work location is more for you we have office locations in Greater Boston; San Diego CA; Boulder CO; and India.

Applicants must have current work authorization when accepting a position at Syner-G. Currently Syner-G is unable to sponsor or take over sponsorship of an employment Visa at this time.

LEGAL STATEMENT:

Syner-G is proud to be an Equal Employment Opportunity and Affirmative Action employers. All employment decisions including the recruiting hiring placement training availability promotion compensation evaluation disciplinary actions and termination of employment (if necessary) are made without regard to the employees race color creed religion sex pregnancy or childbirth personal appearance family responsibilities sexual orientation or preference gender identity political affiliation source of income place of residence national or ethnic origin ancestry age marital status military veteran status unfavorable discharge from military service physical or mental disability or on any other basis prohibited by applicable law. Syner-G is an E-Verify employer.