Customer Support Specialist
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Job Location:
Bonita Springs, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Location
Remote (U.S. Eastern Time Zone hours: 12:00 PM 9:00 PM EST)
Why You Should Join Fluke
Join a growing collaborative team thats passionate about delivering exceptional customer experiences. As a Customer Support Specialist youll become an expert in eMaint software products and play a key role in helping customers succeed. This is a great opportunity to launch your career in tech supportwith clear pathways to grow into roles in Account Management Professional Services Sales or Technical Support.
What Youll Do
As a Customer Support Specialist youll provide responsive knowledgeable support to customers partners and internal teams. Youll troubleshoot issues share solutions and contribute to continuous improvement of our support resources.
Key Responsibilities:
- Deliver technical support for eMaint software via phone email chat and web meetings.
- Troubleshoot and resolve customer issues in a Microsoft and web-based environment.
- Clearly document customer interactions and technical issues in real time.
- Collaborate with team members to ensure a seamless and high-quality support experience.
- Contribute to product documentation and knowledge base articles.
- Participate in software testing to help ensure quality releases.
- Approach each interaction with empathy patience and a customer-first mindset.
What You Bring
Must-Have Qualifications:
- Strong problem-solving skills and mechanical aptitude.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- A collaborative mindset and a desire to help others.
Nice-to-Have Qualifications:
- Bachelors degree (B.A. or B.S.) preferred.
- Experience in customer service or technical support.
- Familiarity with databases or software troubleshooting.
What Youll Get
- Opportunity to grow your career within a supportive and fast-growing organization
- Comprehensive training on eMaint and software
- Flexible remote work environment (with set hours)
- Health dental and vision insurance
- 15 days PTO 10 paid holidays 2 floater days
- 401(k) with company match
- Career development and internal mobility opportunities
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
Fortive Corporation Overview Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product d ... View more
