Customer Service Specialist

Launceston - Australia

Monthly Salary: Not Disclosed

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Job Summary

Customer Experience Specialist

Customer Experience Specialist - Launceston

Location: Launceston

Company: Kinetic

Employment Type: Full-time

Join a team that moves people and enhances communities.

Kinetic is Australia and New Zealands largest and most trusted bus operator. Were looking for a Customer Experience Specialist to help us deliver exceptional service and build genuine relationships with our customers.

About the Role

As a Customer Experience Specialist youll be the voice of Kinetichandling customer feedback resolving complaints and ensuring every interaction reflects our commitment to quality and care. Youll:

Respond to inbound and outbound customer queries with empathy and professionalism
Investigate and resolve complaints in line with contractual obligations
Collaborate with depots and frontline teams to reduce repeat issues
Analyse feedback trends and support service improvements
Maintain accurate records and utilise core systems for reporting

What Youll Bring

Strong communication and empathy skills
Attention to detail and analytical thinking
Ability to manage competing priorities and meet KPIs
Experience with customer service systems and complaint handling
A collaborative proactive approach to problem-solving

Why Join Kinetic

At Kinetic our mission is to improve the livelihoods of the communities we serve. We move people enhance communities and strive to be an employer of choice. Youll be part of a growing high-achieving organisation that values:

Emotional intelligence and ethical leadership
Continuous improvement and innovation
Teamwork and talent development
Safety wellbeing and community impact

Ready to Apply

If youre passionate about customer experience and want to lead a team that makes a difference wed love to hear from you.

Required Experience:

Customer Experience Specialist Customer Experience Specialist - LauncestonLocation: LauncestonCompany: KineticEmployment Type: Full-timeJoin a team that moves people and enhances communities. Kinetic is Australia and New Zealands largest and most trusted bus operator. Were looking for a Customer Exp...