Relief Team Lead Maine Crisis Line

Remote position (in Maine)

The Opportunity Alliance is seeking a Relief Team Lead to join our Maine Crisis Line team.

The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services and provides 24- hour telephone & text/chat response for adults families and children during a mental health crisis.

TheTeam Leadposition involves client and administrative support for the Maine Crisis Line. The Team Lead position is a combination of Call Specialist and Team Lead requirements with responsibility to include continuing to answer calls in high call volume periods of time in addition to providing oversight on the this role you will work in a lead position on a crisis helpline with a team of dedicated staff helping callers who are experiencing a mental health crisis. This is an opportunity to exercise and build leadership skills managing both staff and program administration! You can choose to work remotely in this position!

Schedule: This is a relief (per diem) position.

There is no set schedule and hours cannot be guaranteed. This is an as needed position.

Location: Remote. Office is based in South Portland ME

• Remote work must be in Maine.
• Must have ability to attend in-person orientation in South Portland

Qualifications:

• Associate degree required Bachelors degree preferred along with one year or more of crisis related experience preferred.
• Ability to earn the MHRT-CSP certification within 30 days of employment required training provided onsite.
• Must have solid oral communication skills with the ability to communicate clearly succinctly and in a customer friendly manner along with the competence to communicate with multiple parties during a crisis call. The ability to learn and understand written crisis call documentation skills. The ability to manage complex tasks effectively.
• Previous experience working in a call center customer service environment a plus.
• Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone e-mail instant messaging and chat technology.
• Willingness to work collaboratively and ability to engage effectively across a diversity of cultures and approaches to systems change. Cultural awareness of the diverse populations in Maine is important. Ability to exercise good judgment and to respond effectively in adverse situations. Ability to deal with confidential matters and maintain confidential files to interact appropriately and with discretion.
• Ability to exercise good judgment and to respond effectively in adverse situations. Ability to deal with confidential matters and maintain confidential files to interact appropriately and with discretion. Familiarity with the Maine behavioral health and crisis systems a plus.
• Demonstrated ability to work effectively with complex information to address challenging situations
• Ability to become familiar with DSM-V information.
• Ability to work independently as well as part of a team while following general policy guidelines.
• Flexible schedule is required.
• Must demonstrate the ability and willingness to learn and understand the use of documentation software and resource applications proficiently enough to perform documentation while simultaneously engaging with clients on the phone. The ability to use telephone instant messaging and chat technology.
• Must be able to successfully pass a criminal background child protective service check & sex offender check.
• Must not be on the state or federal suspension and disbarment list.
• Normal office conditions such as sitting with occasional standing walking reaching stooping bending kneeling crouching typing and lifting up to 10 pounds.
• Driving may be necessary to attend meetings and trainings but is not a primarily and essential job responsibility.

Benefits: Our benefits include but are not limited to:

(offered to full-time and part-time employees)

• Generous paid time off accrual
• 9paid holidays per calendar year and up to 3 floating holidays per calendar year
• Excellent medical benefits at very reasonable cost
• Dental and Vision insurance options
• Agency paid basic life insurance and STD & LTD disability insurances
• 403(b) retirement with a generous agency match (all employees are eligible)
• Tuition Reimbursement offered once per year through an application process
• The Opportunity Alliance (TOA) is a qualified employer under thePublic Service Loan Forgiveness (PSLF)program.

To learn more about our benefits please visit we are

The Opportunity Alliance is Helping People Reach for a Brighter Future.

Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy leadership and support to identify the goals and address the needs of individuals families and communities.

The Opportunity Alliance (TOA) is a dynamic results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20000 people annually throughout the state of Maine. With over 50 years of experience TOA draws from a comprehensive set of programs which address issues such as mental health substance use homelessness lack of basic needs and access to community an extensive array of services TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:

• Mental Health & Wellness
• Community Building
• Family & Early Childhood Education
• Economic Resources

If you are viewing this posting on a third-party site please visit our website at apply.

Please submit a cover letter and resume along with your application.

Thank you!