Community Manager B2B SaaS

Rabat - Morocco

Monthly Salary: Not Disclosed

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Job Summary

About Us:

Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR Communications and Marketing professionals. We deliver leading-edge innovation human expertise and unmatched media reach in a suite of media management monitoring and analysis solutions that support every stage of the communications cycle. Our unified platform and services enable our customers to make fast accurate data-driven decisions about their communications and marketing strategies allowing them to prove and improve their value.

About the Role:

We are seeking a dynamic Community Manager to build engage and grow our online communities across multiple platforms. This role is essential in fostering meaningful relationships with our customers prospects and industry professionals while protecting and enhancing our brand reputation across digital touchpoints. The role holder will be a strong writer and communicator passionate about engaging audiences while also exercising empathy and professionalism when addressing criticism ensuring that every interaction even in response to negative feedback reinforces trust respect and our brands values.

Your responsibilities:

Social Media & Community Management

Manage Onclusive social media channels - including daily engagement across the likes of LinkedIn Reddit X Instagram and TikTok
Monitor brand mentions industry conversations and trending topics to identify engagement opportunities
Develop platform-specific content strategies
Build and nurture relationships with industry influencers thought leaders and potential customers

Reputation Management

Monitor and respond to reviews and feedback on Glassdoor G2 Capterra and other review platforms
Develop strategies to encourage positive reviews and address negative feedback professionally
Collaborate with HR and leadership teams to address employer brand concerns raised on professional platforms
Track and report on reputation metrics and sentiment analysis

Content Creation

Develop engaging content including posts responses multimedia assets and blogs to engage our target audience of PR Communications and Marketing professionals
Maintain brand voice and messaging consistency across all social media and additional third party platforms
Educate the marketing team on social media best practice and guidelines
Create community guidelines and best practices for external engagement
Collaborate with marketing product and customer success teams to align community initiatives with broader marketing activities and business goals

Analytics & Reporting

Track performance metrics including engagement rates community growth sentiment and lead generation
Provide regular reports on community health brand perception and competitive insights
Use data to optimize community strategies and demonstrate ROI

Who you are:

You have a Bachelor/Master degree in Marketing Communications Public Relations or related field
You have 1-3 years of experience in community management social media or digital marketing preferably in B2B SaaS
Complete fluency in English and is required; proficiency in another language is a plus
Proven track record of growing and engaging online communities
Ability to handle sensitive situations with diplomacy professionalism and a can do attitude
Experience with social media management tools (Hootsuite Buffer Sprout Social etc.)
Experience with review platforms (G2 Glassdoor etc.)
Knowledge of SaaS industry trends terminology and customer journey
Basic understanding of SEO and content marketing principles
Ability to craft compelling professional responses that reflect brand values
Strong relationship builder and team player

What we offer:

We are a global fast growing company which offers a variety of opportunities for you to develop your skill set and exchange for your contribution we can offer you:

An incredible work environment fun casual high energy.
Rapidly developing business you will be a key part of the expansion.
Access to tailor-made training with Onclusive Academy & Coursera as well as through your manager and colleagues.
Supplementary health insurance coverage.
Retirement plan.
Offices in the heart of Rabat close to all commodities.
Up to three days of Work From Home per week.

Competitive salary and benefits
Hybrid working in a team that is passionate about the work we deliver and supporting the development of those that we work with
A company focus on wellbeing and work life balance including initiatives such as flexible working and mental health support

We want the best talent available regardless of race religion gender gender reassignment sexual orientation marital status pregnancy disability or age.

Required Experience:

About Us:Onclusive is a world leader in media intelligence technology and services dedicated to supporting PR Communications and Marketing professionals. We deliver leading-edge innovation human expertise and unmatched media reach in a suite of media management monitoring and analysis solutions that...