Customer Service Trainer
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Job Location:
Boston, NH - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Job Description
We are seeking a motivated Customer Service Trainer to join our dynamic team in Boston. This role is key to ensuring that our customer service representatives have the tools knowledge and confidence to deliver exceptional service. You will design develop and deliver engaging training programs that strengthen communication skills problem-solving abilities and customer-centric values.
Responsibilities
Develop and implement training programs tailored to customer service excellence.
Conduct workshops and individual coaching sessions to enhance employee performance.
Evaluate and monitor the effectiveness of training initiatives.
Collaborate with management to identify training needs and performance gaps.
Create instructional materials manuals and visual aids to support training sessions.
Promote a culture of continuous learning and professional development.
Qualifications :
Qualifications
Strong communication and presentation skills.
Excellent organizational abilities and attention to detail.
Ability to inspire motivate and lead others through knowledge-sharing.
Strong understanding of customer engagement principles and service quality standards.
Additional Information :
Benefits
Competitive salary ($55000 $59000 per year).
Opportunities for professional growth and advancement.
Supportive and collaborative work environment.
Comprehensive training and development programs.
Flexible work options and performance-based incentives.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more
