Technical Support Analyst
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Job Location:
Monthly Salary:
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
Welcome to Warner Bros. Discovery the stuff dreams are made of.
Who We Are
When we say the stuff dreams are made of were not just referring to the world of wizards dragons and superheroes or even to the wonders of Planet Earth. Behind WBDs vast portfolio of iconic content and beloved brands are the storytellers bringing our characters to life the creators bringing them to your living rooms and the dreamers creating whats next
From brilliant creatives to technology trailblazers across the globe WBD offers career defining opportunities thoughtfully curated benefits and the tools to explore and grow into your best selves. Here you are supported here you are celebrated here you can thrive.
Your New Role
Providing high quality on-site/remote IT assistance to the global WBD userbase including legacy Discovery and TVN staff. Supporting end users to provide a path to resolution for any queries they reach out about.
Whats in it for you
contract of employment
hybrid work
benefits package: private medical care life and accident insurance MyBenefit cafeteria platform sports card social fund retirement pension plan Employee Referral Program
free access to the HBO Max platform
work-life balance initiatives: well-being platform yoga massages educational webinars Employee Support Program film screenings organized by employees in the office cinema
training and development: training platform co-financing of English lessons Employee Resource Groups Engagement Club - the opportunity to develop your interests in thematic employee groups online meetings with experts
CSR activities: volunteering ecological and social initiatives
access to parking space
Your Role Accountabilities
Preparing computers and environment for the users images and configurations of the machines
Answering phone calls to the helpline (only for TVN-based users)
Providing support at TechKnow Bar zone (on-site) and remotely
Retrieve equipment from terminated employees and return them/scan to storage
Equipment Troubleshooting basic equipment diagnostics submitting equipment for repair reporting failures to outside vendors
CMS management adding access to TVN CMS Online systems based on requests in the IAM system
Updates workstations/ laptops operation system
Cooperation with Global IT teams to resolve issues
Ensures timely communication & resolution of issues to agreed SLA
Provides support when offices are built and/or relocated
Check and manage stock levels and alert senior tech team members when levels need to be replenished
Pack and ship devices to other locations as requested
Unpack goods received and inventory/tag assets for distribution
Manage the Active Directory/WS1 features (reset passwords account activation/deactivation network share drives modifications)
Data backup/uploading of end-user devices
Moves/replacements of IT equipment. Work with the Administration Department is consolidating office space.
Servicing peripherals: printers shredders scanners (Replacing consumables Fulfilling orders (toner cartridges paper)
Record Incidents accurately and timely in the ServiceNow ticket management system.
Keeping customers properly informed of open tickets
Work on incidents/requests that are routed to the queue in ServiceNow
Qualifications & Experience
Educational background in IT or telecommunications preferred
Minimum 1 year of experience in the IT industry
Basic knowledge of network infrastructure (LAN/WAN/DHCP)
English language proficiency at a minimum B2 level
How We Get Things Done
This last bit is probably the most important! Here at WBD our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit regardless of sex gender identity ethnicity age sexual orientation religion or belief marital status pregnancy parenthood disability or any other category protected by law.If youre a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process please visit our accessibility page for instructions to submit your request.
Required Experience:
IC
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
Warner Bros. Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming. The new company combines WarnerMedia's premium entertainme ... View more
