Guest Experience Lead

Job Title: Guest Experience Lead

Accountable to: Worship Experience Lead

Scheduled Hours: 30-40 hours

Salary: $22-$25 per hour

Benefits Eligible: Yes

Job Titles Supervised: Volunteers

VALUES

As VRL staff you are a critical part of the mission to make disciples who make disciple-makers for Jesus. Your job will be tied to the values that help us to be and make disciples of Jesus and model the following core values:

Abide in Christ

1. Personally: Maintain a regular growing relationship with Jesus through prayer Scripture and spiritual disciplines.
2. Ministry: Lead your team volunteers and/or staff not just in tasks but in pursuing Christ together.

Create a Relational Culture

1. Personally: Handle relationships like Jesus graciously directly and lovingly.
2. Ministry: Build genuine relationships with staff and congregation. Our love for one another is our greatest witness.

Connect the Unconnected

1. Personally: Be in a Life Group modeling what we ask of others.
2. Ministry: Help people move from large gatherings into smaller discipleship environments.

Equip Volunteers to Serve

1. Personally: Pray for workers and personally invite others to serve beyond your area.
2. Ministry: Your role is to equip involve and empower volunteers not just to do the tasks of the job alone.

Share Christ with Others

1. Personally: Actively look and pray for opportunities to share Jesus in your daily life through both words and actions.
2. Ministry: Ensure your ministry engagesdirectly or indirectlywith those who dont know Jesus or are disconnected from VRL (e.g. website Celebrate Recovery etc.).

Strive to Make it Better

1. Personally: Do everything with excellence and grit reflecting Gods glory in all areas of life.
2. Ministry: Seek ways to improve your environment and graciously offerand receivefeedback to strengthen the whole church.

ESSENTIAL JOB FUNCTIONS OF A LEAD ROLE

1. Will embody and lead others on their team to live out the vision mission values and processes here at VRL which can be summed up to be and make disciples of Jesus. This can be done by:
   1. Personally living out and keeping their team accountable to living out our ABCD process.
   2. Being able to report how your team is at making disciples through this process. A regular report will be helpful to maintain balance and growth.

1. Will be a prepared and positive contributor.
   1. Be able to communicate ideas positively and effectively in team meetings one on ones with staff and in our addition will take those ideas and communicate them effectively for buy-in purposes.
   2. Have a team first mentality. This means buying into decisions both verbally and in action and helping others to do the same. That means not just representing or pulling for your area of oversight but always processing through and staying engaged in what might be best for the church.

1. Will be coachable and able to coach others.
   1. To be coachable means being open to feedback from all areas.
   2. To be coachable means finding ways to continue to grow as a leader in your area. That could be a network of people from other churches books or conferences.
   3. To coach means giving regular feedback to those in your oversight. Always looking for ways to point out success and growth while at the same time helping others see and know how to grow.

1. Example would be regular meetings with your direct reports and checking in from time to time with those who report to your direct reports either as a volunteer or staff.
2. Example would be helping your direct reports put together a personal and ministry growth plan with goals and objectives that can be celebrated along the way.
   

1. Ability to not only carry the current weight of responsibility that has been given but also to grow these areas in quality depth and breadth.
   1. Quality and depth would be the training equipping and growing spiritually the ministry areas and people under you.
   2. Breadth would be growing the ministries numerically while the high value of volunteer involvement and leadership takes place. We will resource and staff where there is a need so the oversight of these areas runs efficiently.

ONE THING

The Guest Experience Lead ensures that every person who enters our church feels welcomed cared for and connected. This role oversees the teams processes and environments that shape first impressions creating a culture of hospitality that reflects Christs love.

ESSENTIAL JOB FUNCTIONS

Leadership & Coaching

• Recruit equip and release leaders and volunteers to serve in Guest Experience ministries.
• Model a warm approachable presence by engaging naturally with guests and volunteers.
• Develop clear processes for onboarding training and follow-up of Guest Experience volunteers.
• Resource encourage and innovate to continually improve the guest experience culture.
• Other duties as assigned.

Hospitality Environments

• Signage & Parking:
  • Evaluate and implement effective signage (parking check-in restrooms etc.).
  • Oversee the full arrival-to-departure experience on campus.
  • Partner with Security to coordinate traffic golf carts umbrellas and cones.
  • Assess guest user experience on the church website and app.
  • Design and implement a VIP first-time guest experience.
• Foyer & Facilities:
  • Ensure signage and processes are clear for first-time families.
  • Set and uphold expectations for volunteers (dress code etiquette punctuality attentiveness).
  • Oversee volunteer lanyards/check-in system for tracking and care.
  • Maintain a clean welcoming environment (foyer restrooms seating areas).

Communion & Offering:

• Oversee preparation of communion elements and cleaning/reset teams.
• Manage communion inventory and supply orders across campuses.

Café:

• Train and manage café leaders and volunteers to provide consistent quality service.
• Oversee inventory ordering equipment maintenance and vendor relationships.
• Manage income and budget for the café.

Ushers & Hosts:

• Train ushers/hosts in language hospitality crowd management and problem-solving.
• Ensure seating capacity is maximized with excellence and grace.
• Provide tools for ushers to respond to needs (spills communion Bibles for new believers).

EXPERIENCE AND EDUCATION

• Years of Experience: 2-4 years experience (Preferred)
• Education Required: HS Diploma experience
• Major/Minor: Education relating to field of expertise
• Certifications/Licenses: Certificate related to field of expertise (Preferred)
• Management/Supervisor Experiences: Experience leading volunteers
• Budget Oversight: Yes

EXPECTATIONS

• Attend VRL church services on a regular basis.
• Have attended a DNA class signed a membership agreement and be in missional alignment with VRL.
• Be in a small group on a regular basis.
• Committed to regular giving of income to God through VRL.
• Currently serving in some kind of Guest Experience role at your church.
• Abiding in Christ and continuing to grow toward Christ-likeness and spiritual maturity.
• Strong interpersonal skills clear communicator and humble-like character.
• Self-motivated and looks for additional areas to contribute.
• Ability to multi-task and pay attention to detail.
• Ability to make adjustments in work style for the benefit of the team.
• Must be able to work a flexible schedule as there are seasons of irregular work hours based on memorial services events classes and other church activities.
• Attend monthly All Staff meeting (as schedule permits) and participate in department meetings or other meetings when requested to do so.

Work in close association with the entire staff to build and maintain a strong team environment among our staff and complete the work necessary to fully serve and support the ministries and events of Valley Real Life.

Total Rewards at Valley Real Life

We are committed to fair compensation and the overall well-being of our employees and their families. Our competitive Total Rewards program supports a diverse talented workforce throughout every stage of life and career including:

• Comprehensive and affordable healthcare plans including medical dental and vision coverage
• Retirement savings with a 403(b)-matching contribution
• Generous paid time off encompassing holidays and vacation days
• Life insurance to offer added security and peace of mind
• Access to an Employee Assistance Program for additional support
• Extra benefits such as dedicated monthly time for spiritual growth and much more

In accordance with state regulations we disclose the complete salary range and benefits eligibility for each role. For questions about this compliance please contact us at

Pre-Employment Screening: All employment offers are contingent upon successful completion of a background check.

Required Experience:

Manager