Guest Service
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Job Location:
Schaumburg, IL - USA
Yearly Salary:
$ 17 - 18
Posted on:
1 hour ago
Vacancies:
1 Vacancy
Job Summary
Full job description
The Front Office Agent serves as a primary point of contact for all hotel guests and services thoughtfully attending to guest needs and providing genuine care and comfort. The Front Office Agent greets guests processes check-ins and check-outs issues room keys answers questions and responds to guest requests. The Front Office Agent impresses our guests with quality and timely service in a pleasant and friendly manner.
QUALIFICATIONS & SKILLS
- Prior experience in similar guest service role preferred.
- A true desire to satisfy the needs of others in a fast-paced environment.
- Refined verbal communication skills.
- Friendly outgoing personality.
- Organized and detail oriented with the ability to multi-task.
ESSENTIAL JOB FUNCTIONS
- Approach guest encounters in a friendly service-oriented manner. Take an active role in understanding and anticipating guest needs to provide authentic and personalized service.
- Process guest check-ins/outs and assign rooms following the hotels rate structures discounts and sell/upsell strategies. Assist guests with reservations and pre-register and block reservations as needed. Accommodate special requests when possible.
- Answer inquiries about hotel services in-house events directions local attractions etc. Assist guests with check cashing safety deposit boxes additional guest room keys transportation needs etc.
- Ensure a timely response to guest requests and address concerns beyond satisfaction.
- Collect payment and follow proper guest check and payment policies and procedures.
- Report to work when scheduled and in proper uniform.
- Maintain a consistent professional and positive attitude when communicating with guests vendors and associates.
- Practice safe work habits and comply with sanitary safety security and emergency procedures.
- Any other tasks / duties as requested by management.
Key Skills
- Advertising Management
- Cost Accounting
- Integration
- Legal Operations
- Entry Level Finance
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
