eLearning Support Manager

Gainesville, FL - USA

Monthly Salary: Not Disclosed

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Job Summary

Classification Title:	IT Support Supervisor
Classification Minimum Requirements:	Bachelors degree; or an associates degree and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Job Description:	UF Information Technology (UFIT) is currently seeking a professional-level eLearning Support Manager to join Academic Technology a unit within UFIT. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. Within Academic Technology the eLearning Support (eLS) team oversees administers and supports several educational technologies to provide a robust online environment for teaching and learning at the University of Florida. Leveraging Canvas our learning management system eLS helps provide a home for UFs course content and a platform for online engagement. The team provides assistance to thousands of faculty and staff each year supporting in-person hybrid and online courses. The eLearning Support Manager will oversee a staff providing excellent support of the eLearning environment at the University of Florida. This involves educating the community on usage of tools addressing incidents and requests for support developing best practices and engaging with stakeholders and vendors to further the university mission. Some key responsibilities and characteristics of this position are: Supervising and coordinating the user support functions of the eLearning Support team and collaborating with the Service Desk Associate Director and Help Desk staff to establish document and maintain a seamless support process for users of supported systems and services. Providing third-tier technical support to end users of supported services by utilizing up-to-date knowledge a deep understanding of eLearning technologies and services and a high level of technical proficiency across multiple centrally supported services to enable expert-level problem solving including simulating or recreating user issues. Instructing directing and reviewing the work of other team members related to providing third-tier user support for issues of significant technical complexity. Coordinating with eLearning support staff in other UF units to ensure the efficiency and effectiveness of distributed support operations. Engaging regularly with service providers to deliver a first-class eLearning environment at UF. This includes ongoing evaluation of current and future product capabilities to support an innovative and robust platform for teaching and learning. Communicating regularly with eLearning stakeholders through emails recordings and presentations to increase awareness and adoption of changes enhancements and new features. Participating in governance and operational meetings to determine user needs for teaching and learning tools interoperability and instructional methods as well as contribute to the development of policies and procedures for new tools and approaches. Overseeing procedures and policies designed to assess and manage risk and ensure accessibility of the Course Management System LTIs tools and other components of the eLearning ecosystem. About UF Information Technology Led byVice President and CIO Elias Eldayrie the eight departments comprising UFIT are: Academic Technology; Applications Development and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance visithttps:// the University of Florida One of Americas all-around best universities the University of Florida drives future-making education eye-opening discoveries life-saving health care and community-building collaboration for our state our nation and our world. UF is in Gainesville a city of approximately 150000 residents in North-Central Florida 50 miles from Floridas West Coast 67 miles from the Atlantic Ocean and within a 2-hour drive to large metropolitan areas (Orlando Tampa Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities including hiking biking and nature photography. UFs large college sports programs museums and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer atVisit Gainesville. Exceptional Benefits UF provides various leave programs based on an employees salary plan including vacation sick leave holidays personal leave days and paid family addition to paid time off the University of Florida offers a very competitive benefits package.
Expected Salary:	$75000-$84000; commensurate based on education and experience
Required Qualifications:	Bachelors degree; or an associates degree and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Preferred:	The ideal candidate will possess the following education experience and skills: Exceptional verbal and written communication skills Ability to communicate technical information clearly to end users in order to ensure optimal user effectiveness Technical proficiency and knowledge in configuration and integration of Learning Management System particularly Canvas Experience with adult education secondary education and/or training Experience with instructional design activities and working with faculty to develop and support online courses Experience with managing IT support staff in areas with frequent access to HIPAA FERPA and protected data
Special Instructions to Applicants:	Work visa sponsorship is NOT available for this position A Level 2 Criminal Background Screening is required. Applicants are required to submit the following with their application: Cover Letter Resume List of professional references with contact information(Minimum of 3 with one from a previous or current supervisor) The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required:	No

Required Experience:

Manager

Classification Title:IT Support SupervisorClassification Minimum Requirements:Bachelors degree; or an associates degree and two years of relevant experience.Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not n...

Classification Title:	IT Support Supervisor
Classification Minimum Requirements:	Bachelors degree; or an associates degree and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Job Description:	UF Information Technology (UFIT) is currently seeking a professional-level eLearning Support Manager to join Academic Technology a unit within UFIT. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. Within Academic Technology the eLearning Support (eLS) team oversees administers and supports several educational technologies to provide a robust online environment for teaching and learning at the University of Florida. Leveraging Canvas our learning management system eLS helps provide a home for UFs course content and a platform for online engagement. The team provides assistance to thousands of faculty and staff each year supporting in-person hybrid and online courses. The eLearning Support Manager will oversee a staff providing excellent support of the eLearning environment at the University of Florida. This involves educating the community on usage of tools addressing incidents and requests for support developing best practices and engaging with stakeholders and vendors to further the university mission. Some key responsibilities and characteristics of this position are: Supervising and coordinating the user support functions of the eLearning Support team and collaborating with the Service Desk Associate Director and Help Desk staff to establish document and maintain a seamless support process for users of supported systems and services. Providing third-tier technical support to end users of supported services by utilizing up-to-date knowledge a deep understanding of eLearning technologies and services and a high level of technical proficiency across multiple centrally supported services to enable expert-level problem solving including simulating or recreating user issues. Instructing directing and reviewing the work of other team members related to providing third-tier user support for issues of significant technical complexity. Coordinating with eLearning support staff in other UF units to ensure the efficiency and effectiveness of distributed support operations. Engaging regularly with service providers to deliver a first-class eLearning environment at UF. This includes ongoing evaluation of current and future product capabilities to support an innovative and robust platform for teaching and learning. Communicating regularly with eLearning stakeholders through emails recordings and presentations to increase awareness and adoption of changes enhancements and new features. Participating in governance and operational meetings to determine user needs for teaching and learning tools interoperability and instructional methods as well as contribute to the development of policies and procedures for new tools and approaches. Overseeing procedures and policies designed to assess and manage risk and ensure accessibility of the Course Management System LTIs tools and other components of the eLearning ecosystem. About UF Information Technology Led byVice President and CIO Elias Eldayrie the eight departments comprising UFIT are: Academic Technology; Applications Development and Integrations; Business Center; Customer Experience and Resource Planning; Data Platform and Analytics; Information Security Office; Infrastructure and Communication Technology; and Research Computing. UF Information Technology (UFIT) enables teaching learning research and service on campus and across the region with state-of-the-art enterprise IT systems including SEC and SUS universities and the opportunity to teach using HiPerGator. For more information about UFIT and its goals and governance visithttps:// the University of Florida One of Americas all-around best universities the University of Florida drives future-making education eye-opening discoveries life-saving health care and community-building collaboration for our state our nation and our world. UF is in Gainesville a city of approximately 150000 residents in North-Central Florida 50 miles from Floridas West Coast 67 miles from the Atlantic Ocean and within a 2-hour drive to large metropolitan areas (Orlando Tampa Jacksonville). The beautiful climate and extensive nearby parks and recreational areas afford year-round outdoor activities including hiking biking and nature photography. UFs large college sports programs museums and performing arts center support various activities and cultural events for residents to enjoy. Learn more about what Gainesville has to offer atVisit Gainesville. Exceptional Benefits UF provides various leave programs based on an employees salary plan including vacation sick leave holidays personal leave days and paid family addition to paid time off the University of Florida offers a very competitive benefits package.
Expected Salary:	$75000-$84000; commensurate based on education and experience
Required Qualifications:	Bachelors degree; or an associates degree and two years of relevant experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience but does not negate the minimum degree requirement(s).
Preferred:	The ideal candidate will possess the following education experience and skills: Exceptional verbal and written communication skills Ability to communicate technical information clearly to end users in order to ensure optimal user effectiveness Technical proficiency and knowledge in configuration and integration of Learning Management System particularly Canvas Experience with adult education secondary education and/or training Experience with instructional design activities and working with faculty to develop and support online courses Experience with managing IT support staff in areas with frequent access to HIPAA FERPA and protected data
Special Instructions to Applicants:	Work visa sponsorship is NOT available for this position A Level 2 Criminal Background Screening is required. Applicants are required to submit the following with their application: Cover Letter Resume List of professional references with contact information(Minimum of 3 with one from a previous or current supervisor) The application must be submitted by 11:55 p.m. (E.T.) of the posting end date.
Health Assessment Required:	No