Senior Director People Data Science & Insights

Freshworks is seeking a visionary Senior Director People Data Science & Insights to lead our next phase of analytics transformationmoving beyond dashboards to deep predictive and actionable insights that shape workforce strategy and executive decision-making. 

This role sits at the intersection of data science storytelling and strategydesigned for a leader who can turn data into influence analytics into foresight and insights into measurable business outcomes. 

Youll be responsible for evolving our People Analytics organization from foundational reporting to advanced modeling workforce intelligence and AI-powered insights that drive business and cultural impact globally. 

Key Responsibilities 

Strategic Leadership 

• Define and execute the People Data Science & Insights strategy establishing Freshworks as a benchmark for data-driven HR decision-making. 
• Partner with the CHRO CEO and executive team to translate workforce data into strategic insights that shape company performance talent density and culture. 
• Build a scalable operating model that connects data science people analytics and business outcomes across global teams. 

Advanced Analytics & Data Science 

• Design and deploy advanced predictive and propensity models to forecast attrition engagement productivity and workforce risk. 
• Apply AI/ML and data science techniques to optimize workforce planning performance and employee experience. 
• Partner with HR Finance and IT to ensure analytics initiatives are strategic automated and seamlessly integrated into enterprise systems. 

Insight Storytelling & Visualization 

• Transform complex analytics into compelling data narratives that drive executive decisions and organizational action. 
• Build executive-ready dashboards and visualizations using tools such as Tableau Power BI and Workday Prism. 
• Champion a culture of data storytelling within HRhelping leaders connect insights to outcomes. 

Data Governance & Trust 

• Ensure accuracy compliance and integrity of employee data across global systems aligning with GDPR CCPA and other regional regulations. 
• Drive shared definitions unified metrics and transparent governance to establish a single source of truth. 
• Strengthen data literacy across HR personasfrom HRBPs to Operationsenabling true insight to action. 

Leadership & Collaboration 

• Lead and mentor a high-performing global team of data scientists analysts and people scientists. 
• Foster a culture of collaboration innovation and a growth mindset encouraging experimentation and continuous learning. 
• Partner cross-functionally with HR Finance and Product leaders to identify emerging analytics opportunities that accelerate strategic impact.

Qualifications :

• 15 years of progressive experience in People Analytics Data Science or Workforce Insights including 5 years in senior leadership. 
• Proven track record of driving executive decision-making through data-backed insights and influence. 
• Expertise in predictive modeling segmentation and propensity modeling within HR or workforce domains. 
• Strong experience with data visualization and storytelling for senior audiences. 
• Proficiency with AI/ML and analytics tools such as Python R SQL Tableau Power BI Workday Prism and Databricks. 
• Deep understanding of HR data architecture governance and compliance frameworks. 
• Excellent communicator and collaborator with a demonstrated ability to lead and mentor global teams. 
• Bachelors or Masters degree in Data Science Statistics Industrial-Organizational Psychology or related field preferred.
• Please note this is a hybrid role that requires an in-office presence 3 days/week (Tuesday-Thursday).

Additional Information :

The annual base salary range for this position is $244000 $350750 USD.

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. Bonus/equity may be available.

Freshworks offers multiple options for dental medical vision disability and life insurances. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time