Senior Product Owner Cloud Operations

The Company

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977 weve been building an ecosystem of intuitive tools designed for public safety agencies forensic labs court systems schools and other institutions. Through purposeful integrations and a selective growth strategy we focus on improving workflows to help our customers achieve more efficient operations better service and more just outcomes.

Our teams are driven by innovation expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem youll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If youre passionate about making a meaningful difference wed love to hear from you.

The Role

We are seeking a Senior Product Ownerwho can help shape the cloud infrastructure supporting mission-critical systems for Police Fire and EMS and other public safety.The Senior Product Owner for Cloud Operations will guide a team of developers through detailed technical requirements for cloud security operations and capabilities are the underpinnings that keep our applications running smoothly so the communities we serve are safer.You will serve as the key liaison between the software development team and the Product Manager. This role is responsible for ensuring that product requirements are effectively communicated prioritized and executed by the development team. You will manage the product backlog define user stories and facilitate Agile processes to deliver high-quality software products that align with the broader product strategy.

What You Do

Collaboration with Product Manager:

• Work closely with the Product Manager to understand and help influence product vision goals and high-level roadmap.
• Translate strategic objectives into actionable plans for multiple development teams.
• Provide feedback on feasibility timelines and technical considerations to support product planning.
• Partner with the Product Manager to drive the successful delivery of complex software initiatives from concept to launch while supporting continuous improvement on existing products.

Backlog Management:

• Own and manage multiple product backlogs ensuring items are well-defined estimated and prioritized across teams.
• Create clear and detailed user stories with acceptance criteria based on requirements provided by the Product Manager and stakeholders.
• Continuously refine and update the backlog based on team feedback changing priorities and user insights.

Development Team Support:

• Act as the primary point of contact for development teams communicating product strategy as well as clarifying requirements priorities and expected outcomes.
• Support Agile processes by facilitating sprint planning refinement and review sessions.
• Collaborate with development teams to balance feature delivery with technical debt remediation.
• Identify and implement process improvements that enhance delivery efficiency and team performance.

Stakeholder Alignment:

• Collaborate with the Product Manager Business Analysts Designers and other stakeholders to gather input define priorities and align priorities.
• Represent the voice of the customer to the development team and ensure features deliver maximum value to end-users.
• Support cross-team coordination for dependencies and shared product initiatives.

Quality Assurance:

• Review completed work to ensure it meets defined acceptance criteria and is aligned with the product vision.
• Partner with QA and testing teams to validate that deliverables meet quality standards.

Continuous Improvement:

• Analyze and evaluate development team processes making recommendations for efficiency improvements and consistency across teams.
• Use product metrics and team feedback to refine the backlog and adjust priorities.
• Provide mentorship and guidance to Product Owners and team members to strengthen agile practices.

What You Bring

Required Qualifications:

• Degree in Computer Science Business or related field. Advanced degree or relevant certifications (e.g. CSPO SAFe PO) are a plus.
• A minimum of 57 years of experience as a Product Owner in enterprise SaaS or public safety software managing multiple agile teams or large-scale product initiatives.
• Experience with Datadog or similar cloud observability frameworks.
• Familiarity with software engineering concepts such as APIs databases and cloud platforms.
• Strong understanding of Agile frameworks particularly Scrum or Kanban.
• Proficiency in writing user stories acceptance criteria and maintaining product backlog.
• Hands-on experience with tools like JIRA Confluence or similar.
• Technical background or hands-on experience with software development processes.
• Excellent communication skills with the ability to articulate technical requirements to non-technical stakeholders.
• Strong organizational skills and attention to detail.

Asset Qualifications:

• Experience with Aha! Product Management software
• Demonstrated ability to leverage AI technologies to enhance product capabilities or operational efficiency.
• Certified Scrum Product Owner (CSPO) or equivalent certification.
• Experience with Public Safety software such as Computer-Aided Dispatch (CAD) or Records Management Systems (RMS).
  

Note: Due to the nature of our work with public safety agencies this position requires compliance with the FBIs Criminal Justice Information Services (CJIS) Security Policy. Candidates must successfully pass a comprehensive fingerprint-based background check. Please note that specific customer contracts may impose additional security verification requirements. Obtaining and maintaining all required security clearances is a condition of employment. For more information on CJIS security requirements please visit the FBIs CJIS Security Policy Resource Center.

Equal Opportunity

Versaterm is committed to building and supporting inclusion diversity and equity and sustaining a barrier-free areavailable on request throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies please