Help Desk Technician

Sturgis, MI - USA

Monthly Salary: Not Disclosed

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Department:

Administration

Job Summary

Position: Help Desk Technician Salary Grade: 6

This is an on-site hands-on position with NO remote work available.

Primary Purpose: Organize install and support all computer systems; investigate and resolve computer software and hardware problems.

Roles: Expected behaviors and activities performed to fulfill responsibilities

Practice and encourage the best safety practices resulting in zero lost time within department.
Implement and practice effective 5S and participate in regular team 5S audits.
Set an example of working hard and doing the right things exhibit energy and positivity.
Accountable to work independently with standardized instructions to achieve results.
Solve semi-routine issues utilizing problem solving analysis and prioritizing processes and routines.
Understand and achieve Reasonable Expectations (REs) for current position and responsibilities (excellent productivity and quality) and participate in regular team process audits.
Engage in clear courteous effective honest and open communications with team members and others within and outside the company.
Develop and seek positive relationships; actively participate in regular huddles and goal setting.

Responsibilities: Quantifiable metrics to which a person is held accountable

Arrive at work and position consistently on time; remain present and engaged the entire assigned shift.
Able to categorize recognize and document patterns in process and problem solving.
Participate in regular employee reviews including setting and achieving goals.
Act as the primary point of contact for IT support utilizing the OAK request system.
Successfully install and configure workstations as required including hardware software peripheral equipment and cabling.
Discover evaluate and resolve issues presented; log all repairs accurately and timely.
Discuss software errors with developers and recommend changes to programs.
Attendance at multi-day off-site training sessions weekend and evening work and after-hours emergency calls may be required.
Provide basic computer usage training and company resource orientation as required.
Identify computer and network equipment shortages and assist with replacements as required.

Skills: Essential qualifications and functions gained through training and experience

Associates degree and IT Related certifications are preferred.
1-2 years of help desk experience in a Windows domain environment.
Excellent written and verbal communication skills; excellent computer skills.
Ability to remain calm and determined to attain goals.
High energy level comfortable performing multi-faceted projects in conjunction with day-to-day activities.
Must be able to work well under pressure and keep up with rapidly changing technology business environments and departmental and company goals.
Strong interpersonal skills. Ability to get along with diverse personalities tactful mature and flexible.
Documentation of a drug screen must be provided prior to starting this position.

Required Experience:

Position: Help Desk Technician Salary Grade: 6This is an on-site hands-on position with NO remote work available.Primary Purpose: Organize install and support all computer systems; investigate and resolve computer software and hardware problems.Roles: Expected behaviors and activities performed to f...