Ops Innovation Specialist
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Job Location:
Ann Arbor, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
18 days ago
Vacancies:
1 Vacancy
Job Summary
The Innovation Team transforms and continuously improves DomOS store technology equipment and processes to enhance the lives of global store Team Members and customer experiences. Everything Innovation works on should positively impact one or more of these items: time to competency product consistency speed of service waste reduction and customer / team member sentiment.
The Operations Innovation Specialist will leverage their operations experience creative thinking and project management skillset to lead innovation projects and consult on new this exciting hands-on roll youll work with cross functional teams interact with vendors launch pilots in stores and deliver innovative solutions to make bake and deliver products more efficiently. This role will work with other departments representing the voice of Operations as a subject matter expert assuring projects are designed for maximum adoption and system benefit while staying true to the Innovation mission.
Main responsibilities
50% Cross Functional Partnership and Operational Consulting
Represent the voice of the customer while consulting on projects.
Advocate for our in-store team members supervisors and Franchisees to ensure any change will work efficiently for our store operators.
Provide consulting services for other departments on operational feasibility impact and optimization for projects that impact store operations
Coordinate and lead hands-on cross functional tests / demos in the DIG that may require ordering food setting up the DIG store running tests / demos and breaking down the DIG store.
30% Innovation Project Management
Provide support to the Manager Operations Innovation on strategic projects by executing tasks supporting in store pilots analyzing data and preparing presentations.
Proactively and independently lead tactical and strategic projects from start to finish using the Ops Innovation Stage Gate process logging all learnings in a centralized location.
o Lead brainstorm sessions to identify the problems we are trying to solve.
o Build project charters and supporting documentation.
o Build and test rough pretotypes
o Lead in-store pilots including coordinating all tasks such as delivering equipment to stores ensuring the store leadership is aligned and trained being in store to collect and log feedback
o Make improvements to the innovation based on learnings communicate changes to procurement and the vendors.
o Coordinate tasks to make the innovation generally available for franchisees and Team USA to purchase or use.
20% Product Management
Maintain launched products as part of the DomOS & Innovation portfolio
Lead regular product reviews including P&L analysis to inform annual strategic business case process to maintain invest or sunset product/features
Establish & communicate product positioning / value proposition with regular metrics / reporting.
Collaborate with Analytics & Insights to leverage data to prioritize new initiatives and feature enhancements and product benefits
Partner with relevant departments to ensure product or new feature information is communicated to all necessary organizations to ensure successful deployment
Qualifications :
Bachelors degree in business administration or another related field (preferred)
3 years of professional working experience in a related industry 2 years of direct operations experience .
Proven operations knowledge or demonstrated desire to build operations knowledge by spending extended time in stores.
Thorough understanding of Dominos Pizza standards policies and procedures
Ability to work independently and be results oriented
Comprehensive understanding of the Microsoft Office suite of tools
Strong verbal and written communication skills including presenting and public speaking.
Strong organizational interpersonal and task management skills.
Ability to travel to stores and vendor facilities (around 20%)
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Whats behind one of the worlds top public restaurant brands? Fun and innovative franchise and corporate team members who are driven to win. Inspired to make each day better than the last, people may join for different reasons but what motivates them to stay are the passionate and ta ... View more
