Learning and Development Specialist

GENERAL DESCRIPTION:

The Learning and Development (L&D) Specialist plays a key role in supporting the operational and administrative functions of the L&D team. This individual ensures the smooth execution of onboarding training programs and learning initiatives throughout the year. They will work closely with the Head of L&D and senior team members to maintain calendars coordinate logistics and manage learning systems and documentation.

MAJOR DUTIES & RESPONSIBILITIES:

Administrative Support

For the Head of Learning and Development:

• Process monthly expense reports

• Provide occasional calendar management support including scheduling key meetings and events.

• Process invoicing and expenses for L&D

• Load vendor contracts into BuySmart database

Learning & Development Support

• Schedule onboarding sessions and recurring L&D programming across the calendar year.

• Coordinate product course update meetings with Manager Learning Design and subject matter experts

• Maintain and update the master L&D calendar ensuring alignment with business priorities.

• Coordinate logistics for in-person and virtual learning sessions including room bookings and invitations.

• Manage and update the L&D SharePoint site with L&D colleagues.

• Under the direction of the Manager Learning Design support LMS (Learning Management System) administration including user list management enrollment tracking and reporting.

Under the direction of Senior Learning Consultants:

• Distribute program surveys and follow up to ensure completion by learners.

• Update program documents annually based on guidance from senior L&D team members.

• Ensure all materials reflect current processes and branding.

Education & Experience

• Minimum of 2-3 years experience in administrative roles

• Excellent organizational negotiation customer service and interpersonal skills

• Written and Verbal communication skills

• Proficiency in Microsoft Office Suite (Outlook Excel Word PowerPoint) and SharePoint.

This Position Description is intended to describe the general nature and level of the work being performed by employees in this job. It is not intended to be a complete list of all responsibilities duties and skills for this job classification.