Incident Manager (mfx)

München - Germany

Monthly Salary: Not Disclosed

Posted on: 24-10-2025

Vacancies: 1 Vacancy

Job Summary

Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
Designing managing monitoring and orchestrating incident operations processes including across multiple departments
Establishing and following up on quality improvement measures (service improvement process CIP)
Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
Targeted communication and reports to management

Qualifications :

Successful completion of a technical degree or comparable further training
Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards ideally proven by ITIL certificates
Strong agile mindset and willingness to work cooperatively including in interdisciplinary teams
Customer solution and service orientation paired with conceptual analytical and communication skills
Willingness to participate in on-call duty to quickly resolve disruptions within the scope of the role
Very good written and spoken German and English

Additional Information :

Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
Work from our centrally located offices in the heart of Munich or Berlin nestled in lively neighborhoods filled with vibrant restaurants cozy cafés and a wide range of convenient amenities or choose to work remotely within Germany (if eligible for the job)
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
International relocation support is provided if required
Flexible vacation policy and the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 50% for the Deutschland Jobticket
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
Enjoy flexible and discounted sports activities with Urban Sports Club

#LI-Hybrid

Remote Work :

Employment Type :

Full-time

Coordinating the cooperation between departments and providers in all operational matters with a focus on incident managementDesigning managing monitoring and orchestrating incident operations processes including across multiple departmentsEstablishing and following up on quality improvement measur...

Coordinating the cooperation between departments and providers in all operational matters with a focus on incident management
Designing managing monitoring and orchestrating incident operations processes including across multiple departments
Establishing and following up on quality improvement measures (service improvement process CIP)
Manager on duty in the event of serious disruptions (major incident process) as well as sustainable error correction and management of the necessary measures within the framework of root cause analyses
Targeted communication and reports to management

Qualifications :

Successful completion of a technical degree or comparable further training
Knowledge of IT production and IT operations in a bank and familiarity with ITIL standards ideally proven by ITIL certificates
Strong agile mindset and willingness to work cooperatively including in interdisciplinary teams
Customer solution and service orientation paired with conceptual analytical and communication skills
Willingness to participate in on-call duty to quickly resolve disruptions within the scope of the role
Very good written and spoken German and English

Additional Information :

Be part of one of the fastest-growing and most visible Fintech startups in Europe creating innovative services that have a substantial impact on the lives of our customers
Work with an international diverse inclusive and ever-growing team that loves creating the best products for our clients
Work from our centrally located offices in the heart of Munich or Berlin nestled in lively neighborhoods filled with vibrant restaurants cozy cafés and a wide range of convenient amenities or choose to work remotely within Germany (if eligible for the job)
Be productive with the latest hardware and tools
Learn and grow by joining our in-house knowledge sharing or career development sessions and spending your individual Education Budget
Learn and experience German culture first hand by joining our free German language classes
International relocation support is provided if required
Flexible vacation policy and the opportunity to work from abroad
Benefit from an attractive compensation package and from the company pension scheme
Monthly contribution of 50% for the Deutschland Jobticket
Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capitals PRIME Broker
Enjoy flexible and discounted sports activities with Urban Sports Club

#LI-Hybrid

Remote Work :

Employment Type :

Full-time

Key Skills

Engineering Support
MAC
Hydraulic
General Services
Ado
Health Education

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About Company

Scalable GmbH

Scalable Capital is a leading FinTech in Europe, bringing people and technology-based investment together. The company was founded in 2014 and has offices in Munich, Berlin and London. For private individuals, Scalable Capital offers a broker with a trading flat rate and interest and ... View more

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