Commissionaire

• Warmly welcome and assist guests upon arrival including luggage handling and escorting to guest rooms.
• Provide detailed information on hotel facilities services and local attractions to enhance the guest experience.
• Maintain the cleanliness orderliness and presentation of the hotel lobby and entrance areas at all times.
• Address guest inquiries promptly and professionally ensuring any complaints are resolved efficiently or escalated as necessary.
• Uphold the highest standards of personal grooming and professional conduct reflecting the hotels luxury brand image.
• Collaborate seamlessly with hotel departments to ensure smooth operations and exceptional guest service delivery.
• Strictly adhere to all occupational health safety and environmental policies reporting hazards and incidents immediately.
• Participate actively in all training meetings and safety initiatives to maintain a safe and welcoming environment.
• Demonstrate commitment to the hotels environmental sustainability goals including energy conservation and waste management.

Qualifications :

• Previous experience in a luxury hotel or customer service role is highly desirable.
• Exceptional interpersonal and communication skills with a polished professional demeanor.
• Strong knowledge of local area attractions dining and entertainment options.
• Ability to multitask effectively while maintaining attention to detail.
• Proven ability to handle guest inquiries and complaints with tact and diplomacy.
• Flexibility to work various shifts including weekends and public holidays
• Understanding of occupational health and safety regulations and commitment to a safe work environment.

Additional Information :

Additional Information

Joining our team will unlock generous local national & international industry benefits on accommodation dining travel wellbeing & more. You will thrive in a fast-paced collaborative work environment and be a part of the Hotels future success. We offer discounted city parking complimentary dry cleaning progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with international leader in Hospitality - Accor. We genuinely care about your success and want to help you grow on your journey with us. 

If this sounds like the right opportunity for you a new challenge  we look forward to finding out more about you and invite you to apply!

Please note current full-time working rights in Australia is required for this role. 

Remote Work :

No

Employment Type :

Full-time