Slot Technician III

ESSENTIAL DUTIES & RESPONSIBILITIES

1. General:
   • Deal with high-volume customer interactions and be consistently outgoing upbeat and cheerful.
   • Ability to repair and maintain electrical and / or mechanical devices both on and off the Casino Floor.
   • Assist in loading and unloading of slot machines and signs during deliveries to and removals from property.
   • Perform slot machine verification audits and tests as needed.
   • Responsible for ensuring that all slot machines are up and running during the course of your shift.
   • Carries out assigned projects and work assignments as set by Slot Management. Ensures work assignments are completed in a professional and timely fashion.
   • Perform all types of diagnostics and repairs to correct mechanical electrical and electronic failures to the component level.
   • Troubleshoots installs and operates slot accounting system slot machine operation ticket in/ticket out system and parts system maintenance.
   • Ability to act independently while drawing conclusions from written computer generated materials or company received directives.
   • Maintain the appearance and performance of slot machines and other devices as instructed for the purpose of improving guest impact and reducing down time for machines.
   • Review audit reports to ensure machines and system are functioning properly and correct any issues which arise in the process. Review and maintain floor performance databases and reports to improve understanding of overall impact and provide input to management.
   • Circulate casino floor watching for machines in need of repair. Check machine problem logs for any items in need of repair.
   • Must be willing to go to any training as designated by management.
   • Must be willing and have the ability to learn the technical aspects of the job.
   • Responsible for handling all install and conversion projects initial set-up and check out of slot machines and signage.
   • Test machines to determine proper functioning.
   • Review work orders manual schematic diagrams and instructions to determine the tasks to be performed and the tools parts equipment and resources required to complete the projects.
   • Responsible for Performing full and partial RAM Clears / Key Chips on all existing platforms on the Slot Floor as part of the daily preventative maintenance program or as part of a specific project. Frequently performing maintenance and complex repair beyond standard level while safely and effectively operating shop tools including powered tools soldering and electronic testing equipment.
   • Maintain proper documentation on department gaming repair logs in order to comply with state or internal regulations.
   • Maintain proper gaming logs in order to comply with state or internal regulations.
   • Be familiar with Title 31 guidelines and understand and utilize suspicious activity reports for casinos (SARC) when necessary.
   • Adhere to regulatory departmental and company policies in an ethical manner and encourage others to do the same.
   • Handle routine customer complaints and incidents and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
2. Must be able to work a flexible schedule as required by business operations including late nights weekends and holidays; shifts may change.
   • Assist in maintaining a clean environment both on and off the Casino Floor.
   • Perform other duties as assigned or reasonably requested by any member of management.
3. Operating Principles:Ensure at all times operating principles are being adhered to: Clean Keep all areas clean and pristine; Safe Follow all safety policies and procedures; Friendly Use customer courtesy skills of See Say Smile to provide superior guest service; Fun Be interactive with all internal and external guests while maintaining professional standards.
4. Tools and Technology: Desktop Computer hand-held radio and other slot-related tools and supplies.
5. Licensure: Must be able to obtain and maintain a 1055 Slot/Cardroom/Pari-Mutuel Individual Combo License. Must be at least 21 years of age. Three (3) years of tax returns required.