Overnight Guest Service Aide

Organize confirm process and conduct all guest/group check-ins check-outs room reservations requests changes and cancellations. Ensure current rate information is available. Identify package plans based on market codes make necessary arrangements. Anticipate sold-out situations obtain satisfactory alternative accommodations. Manage daily room inventory. Maintain database containing repeat/VIP guest preferences. Secure payment; verify and adjust billing; expedite problem payments. Activate room keys. Process all guest requests and relay messages. Identify and explain room features; supply guests with directions and information. Ensure any outstanding requests or problems are resolved. Compile and review daily reports/logs/contingency lists. Count bank at beginning and end of shift; secure bank. Process all payment types vouchers paid-outs and charges. Notify Loss Prevention/Security of any guest reports of theft. Operate switchboard forward calls to Front Desk whenever unattended. Monitor supply inventory.

Assist management in training scheduling evaluating counseling motivating and coaching employees; serve as a role model. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents injuries and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Reach overhead and below the knees. Stand sit or walk for an extended period of time. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None