Learning Admin Coordinator

Are you looking for unlimited opportunities to develop and succeed With work that challenges and makes a difference within a supportive environment we can help our customers achieve their dreams and aspirations.

Job Summary

The role is part of the Executive Assistance and Travel Management team at Manulife Business Processing Services (MBPS). The Learning Admin Coordinator role supports the management of program schedules modules and sessions using the Learning Management System (LMS) tool and coordinating training sessions and materials. The learning coordinator generates reports processes training-related expenses supports module organization and testing works with learning vendors. Other tasks include maintaining training finances processing exit clearances for Learning and Development and handling various administrative duties as assigned.

This role demands a high level of professionalism confidentiality and organizational excellence. The ideal candidate is proactive detail-oriented and thrives in a collaborative fast paced environment.

Role and Responsibilities

The Learning Admin Coordinator is a full-time support for the MBPS Learning and Development team and is accountable for the effective management of priorities through high-quality administration and consistent follow-through on deliverables.

Responsibilities include:

LMS Administration and Reporting

Work with Learning Partners and Cluster Leads in arranging program schedules requirements and logistics

Create cancel and reschedule training sessions

Create and maintain course calendar for distribution to employees

Upload course materials content for pre-training and post content to Learning Management System (Compass)

Organize the training/course materials

Manage end to end process for internal training programs

Answer and manage AskHR tickets raised by Learning Partners and employees

Administration and Documentation of Learning Services

Online course enrollments and registrations though online payment channels Training expenses liquidation of credit card transactions

Training Agreement Preparation and Management

Maintain and track finances related to training

Training Documentation and Exit Clearance

Create training bonds and maintain training bond database

Manage MBPS Learning & Development exit clearance queue

Qualifications

Minimum of 2-3 years experience in administrative roles

Excellent organizational and time management skills including negotiation customer service and interpersonal skills.

Written and Verbal communication skills INTERNAL

Proficiency in Microsoft Office Suite (Outlook Excel Word PowerPoint) SharePoint Compass and Concur.

When you join our team:

• Well empower you to learn and grow the career you want.
• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .