Hospitality Sales Support Coordinator

Job Title

Position Overview

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Shaw Industries is seeking a Hospitality Sales Coordinator to support its Regional Hospitality Sales & Custom Customer Service team. This remote role plays a key part in managing hospitality projects and enhancing customer relationships by coordinating quotes samples orders claims and communications across internal teams and clients. The coordinator serves as a central point of contact for project tracking and resolution ensuring smooth execution and timely follow-up for strategic accounts. Responsibilities include maintaining project data in Salesforce facilitating shipments supporting sales efforts and contributing to a collaborative team environment focused on delivering exceptional service.

Hours: 8:00 AM 5:00 PM

Location: Remote

Shaw Industries Group Inc. is a leader in flooring and other surface solutions designed for residential housing commercial spaces and outdoor environments. Leveraging strengths in design innovation and operational excellence the company takes a people-centered customer-focused and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex COREtec Shaw Floors Patcraft Philadelphia Commercial Shaw Contract Shaw Sports Turf Shawgrass Southwest Greens Watershed Geo and more.

Headquartered in Dalton Georgia Shaw is a wholly owned subsidiary of Berkshire Hathaway Inc. with more than $6 billion in annual sales and 18000 associates worldwide.

Responsibilities:

• Serve as the primary contact for local market customers and the sales team managing inquiries order processing project setup in Salesforce (SFDC) quoting and claims initiation.

• Coordinate with internal departments to resolve customer issues and ensure timely communication.

• Provide interim support in vacant territories by managing active projects and assisting with pricing and order fulfillment.

• Monitor Proforma Invoices and customer payments to facilitate timely order release and shipment.

• Create and manage project records and formal quotes in SFDC.

• Track and follow up on sample requests mockup submissions and scheduled shipments to meet project deadlines.

• Distribute product documentation including specifications pricing installation guidelines and warranties.

• Respond to customer emails and support the sales team with updates and information.

• Initiate and manage claims in ShawNow including scheduling inspections when needed.

• Maintain a current list of open projects and send order confirmations with shipping details.

• Enter sample orders across various product categories.

• Participate in ongoing learning and team collaboration to support continuous improvement.

Qualifications:

• High school diploma or equivalent.

• Experience in customer-facing roles with familiarity in tools such as Salesforce and ShawOnlineLive.

• Strong communication skills across phone email and other digital platforms.

• Effective time management organization and attention to detail.

• Ability to work collaboratively in a team environment and adapt to changing priorities.

• Familiarity with order entry systems claims processing tools (e.g. ShawNow) glinks and hospitality project workflows is beneficial.

• Commercial Experience is strongly preferred

Competencies:

• Build Customer Satisfaction

• Learn and Apply

• Manage Work

• Communicate Effectively

• Initiate Action

Shaw benefits include:
Medical dental and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoption assistance
Shaw Family Health Center (Dalton GA and Cartersville GA locations)
And much more.

Work Shift