Supervisor, Clinical Operations

Cambridge, MA - USA

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

Posting Description

SUPERVISOR CLINICAL OPERATIONS MIT Health to provide day-to-day oversight of patient services portions of the service area Primary Care; supervise patient service representatives ensuring that each patients experience is positive and that patient flow and appointment scheduling is completed accurately as well as efficiently; oversee highly visible positions that have extensive patient contact both in person and by telephone; provide back-up to the Manager Clinical Operations as it relates to administrative project work or interaction with vendors and/or other external stakeholders; serve as a principal resource on all operational matters for its assigned area and may act as a consultant to other service areas on operational matters; and collaborate with other key stakeholders to develop and implement effective and efficient procedures and participate in confidential employee meetings and performance matrix.

Full job description available here:

Job Requirements

REQUIRED: Bachelors Degree or equivalent years of experience in healthcare administration business or other relevant discipline; a minimum of three years of relevant experience; proven ability to coach and develop others; self-directed and pro-active with strong ability to make independent decisions and work with minimal direction while keeping management informed and escalate issues as needed; and expert in customer service models and methodologies with the ability to motivate others.

10/22/2025

Required Experience:

Manager

Posting DescriptionSUPERVISOR CLINICAL OPERATIONS MIT Health to provide day-to-day oversight of patient services portions of the service area Primary Care; supervise patient service representatives ensuring that each patients experience is positive and that patient flow and appointment scheduling is...