Account Manager

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As an Account Manager at Infobip you will be the trusted partner for our clients ensuring their business growth and satisfaction with Infobips products and services. You will drive the relationship by understanding client needs coordinating cross-functional teams internally and delivering outstanding customer experiences. Your work will be crucial in positioning Infobip competitively and enabling clients to maximize the value of our platform.

What youll do

• Build and maintain trusted relationships with assigned Tier 1 clients to ensure overall customer health and business growth regularly sharing Infobips strategy and roadmap

• Act as the main point of contact for clients regarding their business and technical expectations managing technical escalations and driving product and service adoption

• Coordinate with internal teams (Customer Success Sales Engineers Platform Operations Revenue Assurance etc.) to deliver timely solutions tailored to client needs

• Understand clients organizational structures and processes related to selecting and implementing new solutions

• Meet and exceed quarterly KPIs focused on gross profit margins and cross-sell opportunities to drive business growth

• Ensure proper client account setup in cooperation with CPaaS Registrations and Platform Operations enabling smooth client operations

• Monitor and take proactive measures to minimize financial and operational risks in collaboration with Revenue Assurance

• Analyze and forecast client traffic making data-driven decisions to sustain growth and maximize revenue

• Provide constructive feedback and support improvements in Infobips internal tools for account management traffic monitoring and troubleshooting

• Maintain up-to-date records of client interactions and opportunities in Salesforce

• Influence Infobips customer experience by continuously representing the client perspective internally

What makes you a strong fit

• Proven experience managing enterprise clients and fostering long-term relationships

• Strong understanding of client business processes and ability to align Infobips offerings to their needs

• Excellent coordination skills able to work across multiple teams and stakeholders effectively

• Data-driven mindset with the ability to analyze trends and forecast business outcomes

• Experience in SaaS environments and customer success or account management roles

• Proactive and solutions-oriented with a focus on continuous improvement

• Familiarity with relevant internal tools (CRM traffic monitoring platforms)

• Up-to-date knowledge of industry trends competition and customer expectations

Why youll love it here

Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.