Insurance Service Practice Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
Primary Details
Time Type: Full timeWorker Type: Employee- Lead and deliver projects that drive process excellence performance improvement and positive customer experience within insurance services.- Collaborate with operations and support teams to provide actionable insights and analysis enhancing the quality and efficiency of our insurance services.
- Identify analyze and resolve systemic or recurring quality issues in partnership with business owners and operations towers.
- Establish and uphold best practice standards across insurance services including Underwriting Support Claims Policy Servicing and Renewals.
- Deliver strategic value-adding initiatives that strengthen our domain expertise and reputation in insurance services.
- Oversee delivery of results with a strong focus on compliance risk management and divisional regulatory controls while aligning with customer satisfaction metrics and quality assurance standards.
Primary Responsibilities
Initiate new ideas and concepts to support the development and delivery of the business plan for the GSSC or a specific division
Develop programs that improve the level of performance in coordination with the Operations and Support teams (ie QA WFM Risk etc)
Translate business strategy into operational objectives for specific lines of business
Partner and collaborate with business owners in planning and execution of domain excellence and standardization strategy
Manage program of work for the GSSC Insurance Service Practice team.
Reinforce effective risk management while identifying opportunities for process excellence and standardization that will ensure resilient operations.
Coordinate the strategy in line with the GSSC organization aspirations.
Maintain close links with all internal and external stakeholders producing ideas on effective knowledge sharing and assisting with the evaluation of identified legislative and market developments when required.
Positively promote the department division and company as a whole in order to maximize brand leverage
Required Education
Bachelors Degree or equivalent combination of education and work experience
Required Experience
7 years relevant experience
Preferred Competencies/Skills
Effective stakeholder management
Negotiation & Influencing skills
Positive leadership by example
Excellent project management skills
Excellent interpersonal skills to appropriately represent QBE internally and externally at a senior level
Ability to persuade and motivate third parties and potential stakeholders
Ability to research market information and develop risk management documents/ models
Strong data analysis skills and use for decision making
Strong attention to detail
Ability to work in a fast-paced environment and remain calm under pressure
Passionate about quality
Preferred Experience
Understanding of general insurance business and processes operations management quality assurance etc.
Ability to establish robust performance measurement structure.
Highly developed critical thinking and analytical skills
Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
Excellent interpersonal skills and a collaborative management style
Adequate project management and risk controls knowledge and understanding
Significant working knowledge of relevant standards and regulatory and statutory requirements applicable to the business area
QBE Cultural DNA
Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) because we know its not just what we do that matters its how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
We are customer-focused
We are technical experts
We are inclusive
We are fast-paced
We are courageous
We are accountable
We are a team
All employees are expected to adhere to QBEs Code of Ethics and Conduct and apply sound risk management practices
US Only - Disclaimer
To successfully perform this job the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
Global Disclaimer
The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employees normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company to each other and to our customers suppliers communities and governments. It provides clear guidance to help us to make good judgement calls.
Skills:
Business Case Development Communication Critical Thinking Customer Insights Intentional collaboration Managing performance Problem Solving Research Analysis Risk Management Sound Judgment Stakeholder Management Strategic Business Development Strategic Management Strategic Planning Waterfall ModelHow to Apply:
To submit your application click Apply and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Required Experience:
Manager
Key Skills
- Practice Management
- Veterinary Experience
- Enterprise Architecture
- Office Manager Experience
- Enterprise Software
- Healthcare Management
- IaaS
- TOGAF
- Medical office experience
- Conflict Management
- COBIT
- Customer relationship management
About Company
QBE Insurance Group is one of the world's top 20 insurance and reinsurance companies, located in 26 countries. Visit us for company information.
