Product Operations Engagement in Collections

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 25 days ago

Vacancies: 1 Vacancy

Job Summary

About Us

Nu is one of the largest digital financial platforms in the world with more than 122 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of the purple future were building.

Listed on the New York Stock Exchange (NYSE: NU) we combine proprietary technology data intelligence and an efficient operating model to deliver financial products that are simple accessible and human.

Our impact has been recognized by global rankings such as Time 100 Companies Fast Companys Most Innovative Companies and Forbes Worlds Best Bank. Visit our institutional page Operations at Nubank

At Nu many things are done from scratch. We understood that to offer the most transparent fair and intuitive financial products and services; we had to recreate them from our early days completely. We needed professionals who could navigate from business strategy to project management for this endeavor from risk assessment to cross-team alignment. Thats how and why our Product Operations team was born. A quarter Product Manager a quarter Business Analyst a quarter Management Advisor and a quarter Something else Product Operations Nubankers are the ultimate owners of Nus operations ensuring that projects and processes run efficiently.

As a Product Operations in Collections Engagement team youll play a key role in helping customers understand and engage with our solutions designed to support their journey out of debt. Responsibilities will include:

Owning a roadmap from end to end evaluating priorities and assessing ambiguous tradeoffs in a fast-paced environment
Communications & Customer Engagement
Oversee renegotiation strategies and ensure proper client interaction.
Represent the Collections team in regional business meetings.
Support monthly strategy reviews with senior leaders.
New Markets & Product Launch Intake
Consolidate new initiatives into the overall Collections strategy.
Third-party Coordination: Handle budgets negotiations and vendor selection.
Responsible for operations in Brazil Mexico and Colombia.
Translate business and operational needs into high-level backlog items
Track and report critical business and SLA/SLO metrics from all the integrations established with third parties
Manage critical supplier dependencies to improve the operational healthiness of the product
Influence cutting edge technological discussions with regulatory bodies across different countries

Were looking for an experienced Product Operations who has:

7 years of experience in similar roles
Fluent or native Spanish and English
Genuine curiosity about a technical ecosystem that supports all of our products. Having been exposed to third party banking integrations is a plus.
Proven track record designing and improving processes within a business area of the company encompassing third parties.
Overall business acumen. Understanding the unit economics of different financial services products is a plus.
Capacity to navigate in ambiguous situations managing challenging stakeholders in a fast-paced environment.
Outstanding communication skills; ability to communicate concisely and effectively across all levels of the organization
Demonstrable track record of tactical stakeholder management
Experience building partnerships from inception to delivery

Work Model for this Role

Hybrid 2-3 times/week: Our hybrid work model brings us to the office at least twice a week on strategic days designed to maximize team connection and collaboration. For more details visit

About UsNu is one of the largest digital financial platforms in the world with more than 122 million customers across Brazil Mexico and Colombia. Guided by our mission to fight complexity and empower people we are redefining financial services in Latin America and this is still just the beginning of...