Medical Support Specialist

Healthcare is usually slow and boring. We believe in its potential to be exciting and dynamic. But changing the healthcare experience is hard and were gonna need all the help we can get!

About us:

Eucalyptus (or Euc for short) is an Australian founded digital healthcare company that is on a mission to solve the worlds biggest healthcare challenges - think fertility and behavioural change around chronic conditions such as obesity diabetes and mental health.

Founded in Australia in 2019 we have now helped over 500K patients globally by combining technology design and operational excellence to help patients access the best clinical support when they need it - wherever they are.

Our 5 clinics (Juniper Pilot Kin Software & Compound) focus heavily on personalising the experience for different demographics and are powered by a growing team across 6 countries (Australia UK Germany Japan South Africa and the Philippines).

Weve raised over AUD$160M in funding from Aussie and Silicon Valley investors who were early backers of Uber Canva and AirBnb. With plans to launch into several more markets offline channels and tackle new conditions.

Were looking to continue building our team of executional weapons who are passionate about healthcare arent afraid to work hard and invest in others through direct and honest feedback. This approach enables us to make the most impactful changes to improve the health of millions of patients globally.

Were not here to play it safewere here to build. If that sounds like you lets talk.

Tasks

About the role (What youll be doing)

Were on the hunt for someone whos got heart and a passion for putting patients first! If youre a bilingual German-English speaker who wants to make a real impact wed love for you to join us in delivering an exceptional personalised healthcare experience for our patients in Germany.

The role has both reactive and proactive elements - you will be triaging and responding to medical enquiries managing medication side effects providing reassurance and support and following up with patients on their treatment journey. Youll also be expected to contribute to building systems that get better over time; to buy into our ambition to drive a future for healthcare that is more convenient personalised and comprehensive.

This isnt your typical medical role. Say goodbye to hospital red tape and step into a space where autonomy and growth are encouraged. Youll have the chance to learn about various parts of the business get involved in cool projects and help shape an organisation thats changing the healthcare landscape in Europe.

We dont just talk about customer-centricity patient first is a core company value and we work closely across our marketing product medical support and clinical teams to deliver high-quality health care to our 2025 we have ambitious plans to grow our German market with the core objective of delivering higher touch services and support for sustained health outcomes.

Join us to be a critical part of our growth journey here in Germany!

Requirements

What youll do (Responsibilities):

• Triage medical enquiries efficiently to ensure excellent patient safety and care is received
• Provide outstanding medical advice to Juniper patients (by email and phone)
• Respond to patients experiencing side effects and/or symptoms related or unrelated to their medication
• Proactively engaging with patients throughout their treatment journey
• Create educational content to provide our patients with personalised and consistently high quality standard of care (i.e. clinical instructions booklets & educational articles)
• Work closely with a team of clinical and medical support specialists to assist in building processes and systems that get better over time

About You (Skills and Experiences)

• Qualified health professional - you are a qualified nurse or pharmacist with 4-5 years experience. Completed professional training as a registered nurse geriatric nurse or health and nurse specialist
• Bi-lingual: Communicate fluently in German and English (bonus - if youre proficient in other European languages)
• Clear communicator - communicating with patients health professionals and team members comes naturally to you; you get the message across clear and concise
• Experienced decision maker - you can make timely and accurate referral decisions based on your clinical expertise; stressful situations dont phase you
• Cool head - you have experience triaging patients (either in a hospital clinic or community pharmacy) and always keep a cool head
• Trust - patients trust you implicitly because of your experience your confidence and your manner
• Heart - Patients love their interactions with you feel safe and supported in your care and keep coming back!

Benefits

So why join Eucalyptus

• We are on a growth journey in Germany alone we are looking to 4x our business by the end of the year.
• Work with best-in-class doctors specialists pharmacists and medical professionals from all over the world and our 5 clinics speak to different people at different stages of their life and needs
• We are proud to have built a patient-centric platform that provides end-to-end healthcare at scale
• Learn from some world-class marketers engineers creatives operations specialists and medical professionals - joining a diverse team from Atlassian Canva Google McKinsey Bain Optiver Koala Manual and many many more
• Eucalyptus and clinic merch designed by our very own in-house creative team

At Eucalyptus we value individuals from all backgrounds experiences and perspectives and we embrace the unique qualities each person brings. When you apply please let us know of any reasonable adjustments you may need during the interview process.