Customer Tech Support Tier 1 LATAM
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Job Location:
Monthly Salary:
Posted on:
23-10-2025
Vacancies:
1 Vacancy
Job Summary
Customer Technical Support Tier 1 (LATAM)
Remote Full-Time LATAM Region
Synergy Beam Solutions delivers end-to-end IT Cybersecurity and Business Application solutions. As part of our growth were developing a next-generation telecommunications platform for modern call center operations and were looking for a Customer Technical Support Engineer (Tier 1) to join our remote team.
Youll be the first line of support for our LATAM clients troubleshooting issues documenting solutions and ensuring an outstanding customer experience.
Tasks
What Youll Do
- Provide L1 technical support for business and communication applications.
- Troubleshoot reproduce and document customer issues in the ticketing system.
- Maintain internal knowledge base and IT process templates.
- Communicate clearly with customers to resolve incidents efficiently.
- Spot recurring issues and suggest improvements to reduce future problems.
Requirements
What Were Looking For
- 1 year in a Technical Support or IT Helpdesk role.
- Strong troubleshooting and customer communication skills.
- Understanding of application workflows and business logic.
- Experience with Google Chrome Developer Tools.
- English: Upper-Intermediate (B2) or higher.
- Reliable organized and detail-oriented.
- Able to work flexible hours to support LATAM clients.
Bonus Skills
- Basic knowledge of Jira Kibana or SQL.
- Understanding of HTTP / API fundamentals.
- Familiarity with VoIP systems Prometheus Grafana or the ELK stack.
- Basic grasp of Kubernetes or container environments.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
We specialize in the implementation integration and maintenance of business information systems. We provide a wide spectrum of solutions - from SMB business solutions to Enterprise Wide Information solutions and technol... see more
