IT Support Manager (Desktop, Network, VTC, ServiceNow – Executive Support, HIPAA)
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: IT Support Manager (Desktop Network VTC ServiceNow Executive Support HIPAA)
Location: Brooklyn NY (Onsite)
We are currently seeking candidates who meet the following qualification
Qualification:
- Strong technical experience in end-user desktop troubleshooting maintenance and support.
- Skilled in organization-wide PC laptop network and printer/peripheral troubleshooting and support operations.
- Proficient in using ticket management and IT service management tools (e.g. ITSM ServiceNow) to track prioritize and resolve technical issues.
- Experienced in supporting troubleshooting and operating video teleconferencing systems and equipment.
- Hands-on experience with Microsoft Office Suite Windows Desktop Operating Systems and related productivity tools.
- Demonstrated ability to manage IT operations independently supporting all technical aspects for environments serving 75 users.
- Knowledgeable in data confidentiality and compliance standards including HIPAA HITECH and IRS Publication 1075 requirements.
- Proven experience delivering high-quality in-person technical support to executive-level users and administrative staff in customer-focused environments.
- Adept at managing prioritizing and resolving multiple support requests under time-sensitive conditions.
- Experienced in providing user support for internet-based teleconferencing platforms such as WebEx Microsoft Teams and Zoom.
If you meet these qualifications please submit your application via link provided in LinkedIn.
Kindly do not call the general line to submit your application.
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
