Customer Service Agent

The Customer Service Agent will administrate all processing for Monthly Hybrid and RPC parking including customer account setup and cancellation billing parking card activation/deactivation account maintenance payment posting refunds credit/debit memos contract monitoring and past due collections.

Duties and Expectations:

• Working office hours 8:00 AM and 5:00 PM Monday-Friday.

• Research and respond to customer service calls emails and all special parking requests received internally.

• Prepare credit/debit memos and refund requests to post adjustment to a customers account.

• Administrate monthly credit card payments which include researching customer problems reconciling payments and setting up accounts for credit card access.

• Verify make changes and/or delete parker for cancellations from parking control system.

• Review billing reports from parking control system and post adjustments in parking control system.

• Research unidentified payments and direct customers to process payments properly.

• Gather data and complete weekly and monthly Accounts Receivable inquiries for monthly parking cash shortage and NSF accounts.

• Review completed AR reports and collect on past due balances.

• Perform monthly parking billing monthly by following written procedure.

• Secondary Back up to Front Desk/Reception position filling in at front desk when full time receptionist is out of office.

• Complete any reasonable task when requested by your manager GM and the City of Minneapolis.

Education and other Qualifications Required:

The qualified candidate must be able to perform these duties satisfactorily. Listed here are the basic knowledge skills and abilities determined to be essential. Reasonable accommodation will be provided for people with disabilities to perform the essential functions.

Language Skills

• Read/comprehend instructions policies procedures and training materials in the English Language.

• Speak in the English Language in a clear and concise manner.

Mathematical Skills

• Requires strong mathematical and reasoning skills.

Physical demands are but not limited to:

• Sit for extended periods

• Extended periods of computer use

Appearance

• Business casual is required

License Requirements

• None

Qualifications for the successful candidate:

• High School Diploma or GED is required

• MS Office including Intermediate Excel Word and Outlook

• Handle high volume and a variety of work

• Organized and attention to detail

• Excellent analytical and problem-solving skills

• Excellent customer service phone skills and working with others