Offer & Revenue Manager

This year marks 10 years since we launched the idea that simplifying our customers lives is possible by offering an innovative solution that allows them to easily subscribe to manage and switch all types of contracts through a unique and intuitive platform.

In that time we have supported more than 1.5 million customers in France Spain and Italy while investing in new verticals and positioning ourselves as a highly efficient innovative and competitive scale-up in a rapidly growing market.

With over 900 employees across 3 locations we are solidifying our position as a market leader in Europe. We are always on the lookout for talent ready to join a dedicated and motivated team driven by a meaningful project. Working with us means embracing a culture of excellence innovation and real impact.

The Offer & Revenue (O&R) team is responsible for managing partnerships within our various verticals (energy telecommunications insurance notably) making it the core of Papernests operations!

We are looking for our next Offer & Revenue Manager for the Italian market (based in Barcelona). Supported by a junior permanent employee and an intern this role requires being analytical a skilled negotiator and possessing an entrepreneurial mindset. Working hand-in-hand with our Operations Data Tech and Finance teams this role is structured around three major missions:

1. Manage and develop partnerships in the Italian market

• Manage existing partnerships (farming):
• Be the daily point of contact between our partners and internal teams (operations tech & product data finance) and ensure 1/That everything is put in place for us to collectively achieve defined objectives. 2/ Facilitate cross-functional knowledge sharing ensuring internal teams are aligned on updates new processes and strategic changes.
• Negotiate optimal contractual terms (financial legal operational)
• Analyze provider performance metrics and financial indicators identify areas for improvement and support decision-making

• Develop new partnerships (sourcing): In existing markets or within new verticals whose potential you will have previously analyzed.
• Project management & internal support:
  • Act as the primary liaison between O&R and Internal teams to support partnership growth.
  • Support the deployment of new processes and tools including documentation training and post-launch troubleshooting.

2. Own the revenue stream at Papernest

As an O&R Manager you are also responsible for the Revenue Optimization part! Concretely this means:

• Own the revenue and support internal stakeholders on revenue-related activities including performance monitoring and continuous improvement of KPIs (conversion rate revenue per client..
• Define commercial strategy along with ops and data team
  
• Oversee and streamline provider billing and claims processes ensuring accurate reconciliation and compliance with contractual agreements.
• Ensuring all operations are running smoothly.
• Support sales recovery and back-office procedures.
• Act as a point of contact for process documentation ensuring new initiatives are properly documented and easily accessible.

  
  

3. Contribute to key initiatives that shape the companys future

The O&R Manager occupies a central position between internal teams and partners and you will also be asked to contribute to build projects that will be defined with the stakeholders with whom you will work daily (operations tech & product data). A few examples we have already considered

• Boost cross-sell.
• Define an anti-churn action plan.
• Consider a commission model aligning our experts ( the agents who sell offers over the phone) and how suppliers remunerate us.
• And many other opportunities!

Your profile :

• Experience: 5 years of experience in Start-ups consultancy.
• Domains: Experience in Operations Revenue Management or Business Operations preferably in a fast-paced tech-driven environment.
• Analytical skills: Strong analytical skills with experience in modeling revenue analytics.
• Communication: Excellent communication and stakeholder management skills with a proactive and solution-oriented mindset. Negotiation skills are a plus.
• Decision-making: Experience with data-driven decision-making. Proficiency in SQL Excel and/or BI tools.
• Project management: Project management experience particularly in cross-functional initiatives involving multiple stakeholders.

What We Offer You:

Evolve in an international and inclusive environment: Everyone has a place at papernest and with over 46 nationalities its common to start a sentence in French and finish it in English or Spanish!

Compensation: receive Subscription Bonuses for Company Creators (BSPCE) from your first day in line with company regulations.

Benefits: as a provider of home insurance and green energy we offer our employees attractive deals. After all it shouldnt be just our clients who benefit!

Health: enjoy mutual health insurance through Alan offering simple paper-free management of your healthcare expenses with 50% covered by papernest.

Meals: access the Swile card for meal vouchers valued at 9 per working day with 50% covered by papernest. Plus enjoy breakfast every Tuesday at the office a fully stocked Ideal Garden refrigerator and discounted rates at partner restaurants for healthy balanced meals.

Training: your growth is our priority. Youll have continuous training aligned with your goals whether in technical language or managerial skills.

Career Development: numerous opportunities await you to deepen your expertise or explore new directions. Were here to support your professional goals.

Remote Work: take advantage of 2 remote work days per week to enhance your focus and productivity.

Legal Advice: access the Ekie solution for dedicated legal and tax advice helping you manage all your procedures with peace of mind!

Hiring process:

Interested in this challenge

Dont hesitate any longerwe look forward to meeting you! Regardless of your age gender background religion sexual orientation or disability theres a place for you with us. Our selection processes are designed to be inclusive and our work environment is adapted to everyones needs.

We particularly encourage applications from women. Even if you feel that you dont meet all the criteria outlined in this job posting please know that every application is valuable. We strongly believe that diverse and varied backgrounds enrich our team and we will carefully consider your application. Parity and diversity are essential assets to our success.