Court Operations Specialist Criminal

The Second Judicial District Criminal Division Customer Service Team is accepting applications for a customer service and financial processing focused Court Operations Specialist. The Criminal Division Customer Service Team provides customers with a professional fair impartial and accessible court experience.

This position involves advanced court operations work supporting customer service and financial processing for all criminal cases including parking and traffic. Under the general supervision of a Court Operations Supervisor this role serves as a subject matter expert trains new and existing employees on customer service and financial procedures performs quality assurance checks updates supervisor on employee progress and trends and handles complex case updates.

Work requires a high level of independence in handling assignments ability to manage competing demands dedication to providing excellent customer service and considerable knowledge of customer service and financial court operations in accordance with instructions rules of court state statutes court and office policies and procedures. This position works collaboratively with other Court Operations Specialists Court Operations Lead Workers and Court Operations Supervisors in the Criminal Division and has daily contact with court case parties court staff attorneys judicial officers and the public.

This position will work onsite and remotely depending on business need. This position will travel to all court locations in Ramsey County including the Law Enforcement Center the Kellogg (St. Paul) Courthouse and the Suburban Courthouse. A reliable internet connection will be required if working remotely.

Responsibilities

The following are examples of major job duties expected of this position.

• Performs the full range of court operations work within the criminal division customer service area; which includes providing assistance to customers in-person over the phone by mail and/or electronically regarding citations and/or cases in Ramsey District Court; providing assistance and information regarding fine amounts fine payments hearing officer appointments court dates and other court information; performing financial activities and reviewing reports and taking necessary action in accordance with established procedures and/or court rules.
• Serve as a subject matter expert for Criminal Division customer service team and resource for court operations staff using advanced knowledge and expertise to answer questions address complex or unique case processing situations and solve problems; access a variety of resources to research problems and consult with supervisor on identified issues or trends.
• Train new court operations staff on procedures; provides training on new or changed processes or systems; prepares and/or creates training materials as applicable; spot checks employee work to ensure understanding; may work with employees to correct errors or issues; and will provide training across division.
• Provides input on workflow and process improvements; makes suggestions for improved methods; serves as a change influencer.
• Attend and participates in division/team meetings and trainings; maintains knowledge of court policies processes and procedures.
• Participates in and serves as a subject matter expert for local projects workgroups or committees.
• Utilizes applicable technology (i.e. operating and information systems and/or programs) and office equipment to perform and complete work assignments.
• Determine processing required and take necessary action in accordance with court rules.
• Communicate effectively with co-workers court case parties court staff attorneys judicial officers and the public.
• Provide back-up for other associate positions.

Minimum Qualifications

The Minnesota Judicial Branch recognizes the diverse set of skills strengths and attributes that an individual may bring into a role. If you have any combination of the experience training and education required for this position please consider applying.

• Graduation from approved high school or equivalent.
• A minimum of eighteen months experience as a Court Operations Associate or equivalent.
• Experience providing excellent face-to-face and telephone customer service in challenging situations.
• Experience processing financial transactions; specifically handling cash and credit card transactions.
• Demonstrated ability to handle multiple tasks while meeting a high customer service demand and a high level of accuracy.
• Ability to establish and maintain effective working relationships with others.
• Demonstrated ability to learn computer programs and technology.
• Must be able to work at multiple locations and be able to travel between multiple locations within same day.
• Access to reliable internet connection while working remotely.

Knowledge Skills and Abilities

• Knowledge of and adherence to court procedures and policies.
• Knowledge of organization operation function jurisdiction of the court legal terminology case management system and customer service practices.
• Effective customer service and interpersonal skills with the ability to maintain a calm professional demeanor diffuse difficult customer service interactions and work respectfully with people from diverse backgrounds.
• Ability to communicate concisely and effectively both verbally and in writing as well as comprehend and follow verbal and written instruction.
• Ability and willingness to remain flexible and adapt to ever-changing priorities procedures and job assignments.
• Ability to handle confidential and sensitive information.
• Ability to establish and maintain effective working relationships with co-workers customers judicial officers justice partners and others.
• Ability to learn adapt and utilize new technology.
• Ability to take direction and maintain a professional and positive attitude through challenging circumstances.
• Ability to work under pressure in a high -volume fast-paced work environment while managing competing demands and assuring timeliness and accuracy.
• Ability to exercise independent judgment organizational and decision-making skills.
• Ability to work independently and as part of a team to achieve desired results and commitments.

Preferred Qualifications

• Considerable knowledge of court procedures and policies;
• Experience with criminal traffic and parking offenses;
• Excellent attendance and punctuality.

Why Work for Us

Minnesota Judicial Branch employees consistently express pride in their public service and in the quality of programs and services provided to customers as well as appreciation for the teamwork and collaboration that is promoted within the MJB. We celebrate and are committed to the principles of diversity and inclusion and actively seek and value diversity in professional background and cultural characteristics. We are intentional and mindful about the organizational culture we are building seeking broad-minded individuals with robust capabilities who value supporting one anothers growth.

Employee Benefits

The Minnesota Judicial Branch cares about and invests in you as an employee. Because of that we offer affordable yet competitive benefits to support you and your familys wellbeing. Our comprehensive benefits package for eligible employees includes health and wellness benefits enhanced fertility benefits short- and long-term disability pension paid parental leave tuition reimbursement and more. Learn more at Employee Benefits - Careers at the Minnesota Judicial Branch Careers. Minnesota Judicial Branch employees may also be eligible for the Public Service Loan Forgiveness program. This federal program allows qualified individuals to have their loans forgiven after meeting certain requirements working in public service. You can learn more about this program from the Minnesota Office of Higher Education and the office of Federal Student Aid.

Equal Employment Opportunity
It is the policy of the Minnesota Judicial Branch that all decisions regarding employment are made without discrimination on the basis of disability. Please let us know if you need a reasonable accommodation for a disability to participate in the employee selection process by contacting Human Resources at The Minnesota Judicial Branch is an Equal Opportunity Employer. It is the policy of the Minnesota Judicial Branch that all decisions regarding recruitment hiring promotions and other terms and conditions of employment be made without discrimination on the grounds of race color creed religion national origin gender marital status status with regard to public assistance membership or activity in a local human rights commission disability sexual orientation or age. We value and encourage applicants from diverse backgrounds.

To Apply:

External Candidates: Please apply for this position online by clicking the Apply Now button on this addition to completing the online application please upload and attach a one-page cover letter and resume.

Internal Candidates: Please apply through your Oracle account clicking on your desktop icon then Me and Current addition to completing the online application please upload and attach a one-page cover letter and resume.

This is a AFSCME CAT bargaining unit represented position. The deadline for bidding/internal application per article 14 of the collective bargaining agreement between the Minnesota Judicial Branch and AFSCME is October 28th 2025 at 11:55 p.m. Permanent non-probationary employees shall be eligible to bid on any vacancy in the Bargaining Unit for which they are qualified as determined by the accordance with the AFSCME labor agreement a successful bidder shall serve a probationary period. Current AFSCME CAT represented employees must have served a minimum of six (6) months in their current position and be in good standing to be eligible to apply.

Successful candidate will be required to pass a criminal background check.

Questions

Please contact Human Resources at with questions regarding this position.