ServiceNow Business Process Analyst

London - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Why work for us

A career at Janus Henderson is more than a job its about investingin a brighter future together.

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights disciplined investments and world-class service. We will do this by protecting and growing our core business amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success and are at the heart of everything we do:

Clients Come First - Always Execution Supersedes Intention Together We Win Diversity Improves Results Truth Builds Trust

If our mission values and purpose align with your own we would love to hear from you!

Your opportunity

Partner with the technology and business stakeholders to define analyse and document requirements for new ServiceNow processes or improvements to current processes
Lead workshops demos and training on ServiceNow solutions and be able to speak to process best practices
Assemble user stories their acceptance criteria testing strategy and knowledge transfer while supporting customers in reviewing and approving them
Work directly with the ServiceNow development team to select the most effective solution for defined requirements
Support unit testing UAT and customer validation ensuring business objectives are met
Act as a trusted advisor to stakeholders by building strong relationships and demonstrating a deep knowledge for ServiceNow
Carry out other duties as assigned

What to expect when you join our firm

Hybrid working and reasonable accommodations
Generous Holiday policies
Excellent Health and Wellbeing benefits including corporate membership to ClassPass
Paid volunteer time to step away from your desk and into the community
Support to grow through professional development courses tuition/qualification reimbursement and more
Maternal/paternal leave benefits and family services
Complimentary subscription to Headspace the mindfulness app
All employee events including networking opportunities and social activities
Lunch allowance for use within our subsidised onsite canteen

Must have skills

3 years of experience designing and implementing processes on the ServiceNow platform
Strong analytical skills strategic mindset and experience with cross-functional teams
Highly organised with excellent communication and stakeholder management skills
Proven ability to create clear and concise documentation
Experience providing solutions for ITSM and ITOM offerings
ServiceNow Certified System Administrator (CSA)
ITIL V4 certification

Nice to have skills

ServiceNow Certified Implementation Specialist credentials

Agile experience is highly favourable
Financial Services experience/knowledge

Supervisory responsibilities

Potential for growth

Mentoring
Leadership development programs
Regular training
Career development services
Continuing education courses

You will be expected to understand the regulatory obligations of the firm and abide by the regulated entity requirements and JHI policies applicable for your role.

At Janus Henderson Investors were committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Dont worry if you dont think you tick every box we still want to hear from you! We understand everyone has different commitments and while we cant accommodate every flexible working request were happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process please get in touch and let us know at

#LI-LN2 #LI-HYBRID

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employees job functions (as determined by Janus Henderson at its sole discretion).

All applicants must be willing to comply with the provisions of Janus Henderson Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements including past political contributions and political activities. Applicants past political contributions or activity may impact applicants eligibility for this position. Janus Henderson is an equal opportunity /Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. All applications are subject to background checks.

Required Experience:

Why work for usA career at Janus Henderson is more than a job its about investingin a brighter future together.Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights disciplined investments and world-class service. We will do ...