Concierge Program Coordinator Per Diem
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Job Location:
Poughkeepsie, NY - USA
Hourly Salary:
$ 20 - 38
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Description
Summary:
Assists donors in navigating Nuvance Health care delivery system nurturing relationships with donors and their families and establishing strong communications channels between the Foundation and clinical departments. Serves as the primary resource for donors utilizing Nuvance Health and its affiliates for their health care needs including weeknights weekends and holidays based on a Concierge Team call schedule to provide consistent services to donors enrolled in the Concierge Program.
Responsibilities:
as a primary source of contact for donors accessing care at Nuvance Health providing on-call coverage weeknights and weekends as a member of the on-call Concierge program team.
trusting relationships and provides support to donors and their families regarding access to services referrals assistance with medical appointments billing concerns and other matters associated with the donors care experience at Nuvance Health.
donors following receipt of services to gauge donors perception of the services and promote donor retention and loyalty.
relationships within the various clinical departments and care areas both inpatient and outpatient to facilitate donors care needs and to identify new opportunities to improve the care experience for donors and all patients.
and records HIPAA appropriate information on the Foundations database relative to the visited patients care experience notifying and coordinating visits by Hospital(s) leadership to further nurture the donors relationship with Nuvance Health.
Concierge membership materials carefully capturing information on donor records and media tab updating coding on RE & patient database.
with ED patients/families as appropriate to positively maximize the patient/family experience.
all compliance responsibilities related to the position.
other duties as required.
Education: ASSOCIATES LVL DGRE
Other Information:
Required: Associates Degree.
Minimum Experience: three years .
Listening skills ability to multi-task think quickly resourceful clear communicator adhere to confidentiality and provide compassion.
Prefer: Customer Service and Hospitality experience.
Working Conditions:
Manual: significant manual skills/motor coord & finger dexterity
Occupational: Little or no potential for occupational risk
Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
Physical Environment: Generally pleasant working conditions
Company: Danbury & New Milford Found
Org Unit: 625
Department: DHNMH FDN General & Admin
Exempt: No
Salary Range: $20.86 - $38.73 Hourly
Required Experience:
IC
Key Skills
- Project / Program Management
- Program Management
- Developmental Disabilities Experience
- Organizational skills
- Data Collection
- Meeting Facilitation
- Utilization Review
- Administrative Experience
- Program Development
- Public Speaking
- Supervising Experience
- Social Work
About Company
Our hospitals, medical practice and care centers are located throughout New York’s Hudson Valley and Western Connecticut. At every location, you’ll find excellent convenient care, a personalized approach, a connected team, and access to our network of doctors. Find care now.
