L1 Desktop Support Engineer TR
Share
Job Location:
Monthly Salary:
Experience Required:
Posted on:
19 days ago
Vacancies:
1 Vacancy
Job Summary
We are looking for a Desktop Support Technician (Band 1) to provide day-to-day local and remote desktop support. The role involves handling inbound calls troubleshooting hardware software and application issues and documenting resolution steps in a ticketing system. The technician will also coordinate with supervisors and managers to ensure consistent support across shifts.
- Deliver first and second-level technical support and resolve customer issues effectively.
- Maintain clear communication regarding issue status and resolution timelines.
- Work with third-party vendors to resolve complex issues particularly related to audio/visual systems.
- Maintain accurate ticket updates for all reported incidents.
- Install upgrade and troubleshoot Windows operating systems (XP 7 8.1 10) Microsoft Office 2010 Cisco Jabber and other authorized applications.
- Provide basic support for Mac OS and Apple PC users.
- Install upgrade and troubleshoot printers and general computer hardware.
- Conduct routine preventative maintenance on computers laptops and printers.
- Perform remedial repairs on desktops laptops printers and peripheral devices.
- Use diagnostic tools to resolve issues related to network connectivity and workstation performance.
- Possess a foundational understanding of IT infrastructure including networks servers A/V equipment smart devices and telecom systems.
- Adapt to a project-based work environment that demands flexibility collaboration and multitasking.
- Perform additional duties as assigned by management.
Requirements
Bachelors degree in Computer Science or a related field or an equivalent combination of education and experience.
Certifications such as CompTIA A and Microsoft Certified Professional (MCP) or higher.
Minimum of 18 months of hands-on IT experience in a support or technical role.
Proficient in:
Windows 710 operating systems
Microsoft Active Directory and Group Policy Objects (GPOs)
Microsoft Office 365
PC hardware installation troubleshooting and repair
Enterprise antivirus solutions
Helpdesk ticketing systems
Experience with:Mobile device management (iOS and Android)
Enterprise encryption solutions
Windows PC/laptop management via Active Directory
Strong analytical and troubleshooting skills with a problem-solving mindset.
Proven ability to multitask set priorities effectively and meet SLAs.
Excellent verbal and written communication skills with a focus on internal customer service and relationship-building.
Adaptable and flexible in a fast-paced dynamic work environment.
Willing to work off-hours or weekends when required for projects or emergency support.
Benefits
Company Industry
IT Services and IT Consulting
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
