Customer Success Manager (Australia Market) Remote

Manila - Philippines

Monthly Salary: Not Disclosed

Experience Required: 5years

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

About the Role

We are seeking a detail-oriented and proactive Sales Service Executive to manage post-sales operations after the Business Development Manager (BDM) has closed new business opportunities. This role ensures the smooth execution of client contracts service agreements invoicing and ongoing updates while also providing ongoing support to the BDM in business development activities.

Key Responsibilities

1. Contract Management & Coordination

Take the draft agreement from the BDM / legal templates liaise with clients and internal stakeholders to finalize terms.
Track and manage the contract execution process (review signatures versioning).
Maintain a contract repository ensuring all versions and amendments are documented.

2. SLA / Service Agreement Finalization

Draft negotiate and finalize Service Level Agreements (SLAs) with clients specifying response times uptime guarantees escalation paths etc.
Ensure SLAs align with Interscales service capabilities (managed IT support cloud cybersecurity etc.).
Monitor that the SLA commitments are enforceable and documented.

3. Contract Amendments / Change Requests

When a client requires additional resources scope changes or billing modifications update the contract accordingly.
Issue contract amendments change orders or addenda.
Coordinate internal approvals ensure billing and service delivery teams are looped in.

4. Vendor / Provider Price Adjustments

Monitor vendor (e.g. Microsoft cloud providers) pricing changes licensing changes or contract updates.
Propagate those changes into client contracts and billing models notifying clients appropriately.
Ensure that the changes maintain margin and compliance with vendor agreements.

5. Invoicing & Invoice Validation

Generate invoices for clients per contract terms (periodic milestone-based or usage-based).
Validate the costing and service parameters used in the invoice against the contract and SLA to ensure correctness.
Issue and send invoices to clients following up on approvals and payments.

6. Allied / Supporting Tasks

Maintain clear records: contract logs change histories billing histories client correspondence.
Provide monthly or periodic reports on contract status pending amendments invoice aging etc.
Coordinate with internal teams: legal operations/delivery finance support vendor management.
Flag risk areas (e.g. contract expiry unapproved scope creep billing discrepancies).

7. Support to the BDM

After deal closure help with onboarding client requirements collecting additional documentation and clarifications.
Assist in preparing proposals presentations or pricing change communications when needed.
Provide feedback to BDM from contract billing or client adjustments to improve future proposals or sales structuring.

Requirements

Required Skills & Qualifications

Domain / Technical Knowledge

Good understanding of IT / managed services cloud services cybersecurity and software licensing especially in the AEC / design/construction context.
Ability to interpret technical scopes metrics (e.g. uptime response times) and translate them into contract terms.
Familiarity with vendor licensing (e.g. Microsoft / Azure) and cloud cost structures and how to recast them into client pricing.
Knowledge of billing models (fixed recurring usage-based milestone billing).

Contract Legal & Financial Skills

Strong grasp of contract management concepts: amendment version control change orders escalation renewals.
Comfortable reviewing contract clauses legal obligations liabilities and ensuring alignment with company policy.
High numeracy: ability to validate and reconcile invoices detect anomalies and ensure billing correctness.

Soft / Interpersonal Skills

Excellent stakeholder management: able to coordinate across clients BDMs legal delivery and finance teams.
Strong negotiation and influencing skills.
Excellent written and verbal communication (clear contract language client-facing professionalism).
Attention to detail and rigor in documentation.
Ability to work under pressure manage multiple contracts / tasks concurrently meet deadlines.

Systems & Tools

Proficiency with Microsoft Office especially Word (contracts) Excel (billing reconciliation reporting).
Experience or capability to learn CRM systems contract management systems and document versioning systems.
Familiarity with financial / billing / ERP tools is advantageous.
Project/task management tools for tracking tasks and deadlines.

Personal Attributes

Integrity discretion and confidentiality (handling sensitive contracts pricing client financials).
Proactive mindset: anticipate issues (contract lapses price changes) before they become problems.
Adaptability to evolving services technologies and vendor models.
Client-centric approach: focus on delivering clarity value and reliability to clients.
Continuous learner: staying current on licensing cloud IT service models vendor changes.

Qualification & Experience

Bachelors degree in Business Law IT or a related field (preferred).
25 years of experience in contract management post-sales operations service delivery support or sales support roles (preferably in IT/services industry).
Experience working with IT services cloud and vendor licensing (a strong advantage).

What we are looking for:

Work during Australian hours.
Ability to go the extra mile during peak seasons.

Required Skills:

Requirement 1:Jr. C#Dot net Developer with Azure Location: Bangalore Bhartiya City(Dont Take relocation candidates) Work Mode: Hybrid( 3 Days from office) Experience: 3-5 Years Scadea Payroll End Client- Eco lab Mandatory Skills: C# .net core Azure Services Azure function Azure Logic app( Look for candidates with these skills) Job Description: We are seeking a talented C#.NET Developer with a strong background in Microsoft Azure to join our dynamic team. The ideal candidate will be responsible for designing developing and maintaining robust and scalable applications technologies while leveraging Azure services. This role requires expertise in cloud-based development and database management particularly with Cosmos DB and MongoDB alongside Azure DevOps for CI/CD processes. Key Responsibilities: Application Development: Design develop and maintain scalable applications using C# Core. Azure Integration: Develop and deploy applications on the Microsoft Azure platform utilising services such as Azure App Service Azure Functions and Azure Logic Apps. Database Management: Work with Cosmos DB and MongoDB for database operations optimization and troubleshooting. DevOps Practices: Implement and maintain CI/CD pipelines using Azure DevOps to ensure seamless application deployment. Server Management: Manage and maintain application servers for hosting and scaling enterprise-grade applications. Code Quality: Write clean efficient and maintainable code while adhering to best practices and coding standards. Collaboration: Work closely with cross-functional teams to understand project requirements and deliver solutions on time. Troubleshooting: Diagnose and resolve technical issues in production and non-production environments. Required Skills: Strong programming experience in C# Core/Framework. Hands-on experience with Microsoft Azure including services such as Azure App Service Azure Functions and Azure Logic Apps. Proficiency in Cosmos DB and MongoDB for database development and management.( Not Mandatory Good to have) Practical knowledge of Azure DevOps for CI/CD pipeline setup and automation. Experience in managing and maintaining application servers. Strong problem-solving and debugging skills. Excellent communication and collaboration skills. Familiarity with Agile/Scrum methodologies. Preferred Skills: Experience with containerization tools such as Docker and orchestration platforms like Kubernetes. Knowledge of REST APIs and micro services architecture. Exposure to cloud security best practices. Qualifications: Bachelors degree in Computer Science Information Technology or a related field.

About the RoleWe are seeking a detail-oriented and proactive Sales Service Executive to manage post-sales operations after the Business Development Manager (BDM) has closed new business opportunities. This role ensures the smooth execution of client contracts service agreements invoicing and ongoing...