Rooms Coordinator

EOE/AA/Disabled/Veterans

The Rooms Coordinator is responsible for managing room assignments to optimize inventory occupancy and guest preferences. Working closely with the Front Desk team and related departments the Rooms Coordinator ensures a smooth and exceptional experience for guests staying at the Hilton Toronto.

Key Responsibilities:

• Review daily arrivals and assign rooms according to Hilton Honors status VIP lists and special requests; collaborate with Executive Lounge as required
• Oversee room type balancing overbooking management relocation prevention and any duplicate reservations
• Coordinate with Housekeeping to ensure timely room readiness and accurate room status updates
• Communicate effectively with Front Office Housekeeping Engineering and Revenue teams to resolve discrepancies
• Support group rooming list coordination and ensure smooth group arrivals and departures
• Maintain accuracy in PMS for room status blocks and occupancy data
• Prepare and distribute key daily reports (arrivals VIPs out-of-order and discrepancies)

• Pre-register designated guests and prepare key packets

• Ensure rates match market codes and document exceptions

• Follow up with guests to ensure their requests or problems have been met to their satisfaction

• Receive record and relay messages accurately and thoroughly

• Ensure brand standards are upheld in room allocation and guest recognition
• Assist Front Office during peak check-in/out periods as needed

Required Qualifications:

The Rooms Coordinator serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should have the attitude behaviours skills and values that follow:

• Minimum 1 year experience in Front Office or Reservations within an upscale or full-service hotel environment (previous Hilton experience preferred)
• Strong understanding of room inventory management and hotel operations
• Proficient in Property Management Systems (preferably OnQ PMS) and MS Office applications
• Exceptional communication and organizational skills
• Strong attention to detail accuracy and priority management skills
• Comfortable in a fast-paced high-demand environment
• Demonstrated ability to make sound decisions under pressure
• Proven guest service and problem-solving abilities with a proactive approach
• Flexibility to work various shifts including weekends evenings and holidays
• Demonstrated ability to collaborate effectively with multiple departments
• Diploma or degree in Hospitality Management or related field

Preferred Qualifications:

• Previous experience as a Rooms Controller or in a similar coordination role within a large hotel (400 rooms)
• Familiarity with Hilton brand standards OnQ PMS and related Hilton systems
• Experience managing group blocks and coordinating room assignments for high-profile or VIP guests
• Knowledge of revenue management principles and room optimization strategies
• Strong analytical and reporting skills with attention to operational detail

What will it be like to work for Hilton

Since being founded in 1919 Hilton Worldwide has been a leader in the hospitality industry. Today Hilton Worldwide remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:

Hospitality - Were passionate about delivering exceptional guest experiences.

Integrity - We do the right thing all the time.

Leadership - Were leaders in our industry and in our communities.

Teamwork - Were team players in everything we do.

Ownership - Were the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

What benefits will I receive

You will be offered a competitive benefits package. As a team member you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services and access to facilities for all our guests. For more information on this hotels Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at or callAODA.