Commerical Recovery & Settlements Consultant
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Commerical Recovery & Settlements Consultant
Job No: 677466
Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD
Max Term Full Time
Insurance
Pay Band 3
Commerical Recovery & Settlements Consultant - Internal SecondmentOpportunity
- Role Title: Commerical Recovery & Settlements Consultant
- Contract Type: 12-Month Secondment
- Location: Brisbane & Melbourne
Are you passionate about delivering exceptional service and driving results Were looking for proactive detail-oriented individuals to join our Commerical Recovery & Settlements team for a 12-month secondment. This role is open to internal candidates based inBrisbane & Melbourne only.
About the Role:
As a Commerical Recovery & Settlements Consultant you will be responsible for effectively managing a portfolio of Commerical Recovery & Settlements claims for all our consumer brands. Ensuring there are sufficient estimates on a claim negotiating liability to maximise every recovery or settlement savings opportunity.
You will deliver exceptional customer care contributing to our customer obsession whilst also contributing innovating and adapting your contribution in line with our best in class claims strategy.
What youll do:
Team & Professional Conduct Contribute to a positive efficient team environment by managing time effectively demonstrating professionalism and supporting colleagues and leaders as required.
Continuous Improvement & Development Actively engage in performance reviews pursue professional growth and provide constructive feedback and ideas to enhance team and process outcomes.
Financial Management Manage recovery and settlement processes efficiently identify and maximise recovery opportunities negotiate fair outcomes and consistently achieve individual targets.
Risk Governance & Compliance Adhere to all company policies procedures and risk frameworks; ensure compliance with quality assurance CHaaFS and regulatory standards.
Customer Experience Deliver exceptional service by handling claims and enquiries promptly communicating with empathy resolving complaints professionally and applying financial hardship processes with care and accuracy.
Operational Excellence Take ownership of claims meet or exceed performance measures (calls documentation processing) and make timely informed decisions within authority limits.
What youll bring:
Customer Service & Communication Delivers exceptional customer experiences with confident verbal and written communication skills.
Resilience & Time Management Performs effectively under pressure managing multiple priorities while maintaining high accuracy and attention to detail.
Decision-Making & Analytical Skills Analyses information effectively to make timely informed decisions and identify improvement opportunities.
Autonomy & Motivation Works independently with strong self-drive to achieve targets and maintain productivity.
Conflict Resolution & Negotiation Manages difficult conversations professionally and achieves positive balanced outcomes through strong negotiation skills.
Teamwork & Technical Knowledge Collaborates effectively within a team environment and demonstrates or develops understanding of insurance-related legislation codes and processes.
If youre ready to step into your next internal opportunity and make a difference wed love to hear from you. Apply online today!
Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time
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Key Skills
- Administrative Skills
- Accounting Software
- Time Management
- Financial Services
- External trade
- Bank Procedures
- Custodial accounts
- home loan process
- Communications
- Internat trade
- Account Management
- Accounts and Finance
- Markitwire
- Money Market
- Trade settlements
