Operations Engineer

Salford - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

JOB DETAILS

JOB BAND: C
CONTRACT TYPE: 12 month Fixed Term Contract / Attachment
DEPARTMENT: Media Operations
LOCATION: Salford with on site working shifts.
PROPOSED SALARY RANGE: Up to 52000depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

Were happy to discuss flexible working. If youd like to please indicate your preference in the application though theres no obligation to do so now. Flexible working will be part of the discussion at offer stage.

PURPOSE OF THE ROLE

At Digital 24/7 Operations we are the eyes and ears of BBC Onlineensuring seamless performance across all BBC digital services. From the captivating content of iPlayer and Sounds to the essential updates in News Sport and Weather we support a vast range of systems and technologies that bring the BBC to life for millions of users daily. We dont just react to incidentswe solve them innovate and keep our digital ecosystem thriving.

Key Services We Support:
News
Sport
Weather
iPlayer
Sounds
Homepage
Search & Navigation
Childrens & Education

What We Do:

We thrive on solving problems in a fast-paced engineering environment ensuring BBC Online runs like clockwork. If you love tackling challenges mastering technologies and working on large-scale digital platforms wed love to hear from you!

WHY JOIN THE TEAM

Join Our Digital 24/7 Operations Team at the BBC!

Be the backbone of the BBC Online experience ensuring the digital world stays connected.
Youll have the opportunity to work with cutting-edge technologies be part of a collaborative team and make a tangible impact on the BBCs digital future.

YOUR KEY RESPONSIBILITIES AND IMPACT:

Work on a rotating 24/7/365 shift pattern providing operational support for BBC platforms hosted across AWS and on-prem environments.

Use cutting-edge monitoring and diagnostic tools to tackle complex issues across various technologies.
Manage incidents from routine tasks to major challenges fixing problems or collaborating with product teams to meet SLAs.
Document investigations and log incidents in line with ITIL best practices.
Communicate effectively with both technical and non-technical audiences serving as a trusted point of contact for stakeholders and operational management.
Ensure seamless handovers during shift changes and contribute to technical improvements that drive efficiency

YOUR SKILLS AND EXPERIENCE

ESSENTIAL CRITERIA:

Experience working in 1st or 2nd line support within a professional environment.
Some familiarity with diagnostic and monitoring tools we use a range and youll have support to get up to speed.
An understanding of incident logging and management ideally following ITIL or similar best practices.
Confidence in managing incidents and prioritising based on impact to services.
Some exposure to cloud platforms (especially AWS) or on-prem infrastructure like VMware or a willingness to learn.

DESIRED BUT NOT REQUIRED:

A basic understanding of web architecture IP networking CDNs and Linux command line operations is helpful but again not essential if youre open to learning.

If you can bring some of these skills and experiences along with transferable strengths wed love to hear from you and encourage you to apply.

Before your start date you may need to disclose any unspent convictions or police charges in line with our Contracts of Employment policy. This allows us to discuss any support you may need and assess any risks. Failure to disclose may result in the withdrawal of your offer.

JOB DETAILS JOB BAND: CCONTRACT TYPE: 12 month Fixed Term Contract / AttachmentDEPARTMENT: Media OperationsLOCATION: Salford with on site working shifts.PROPOSED SALARY RANGE: Up to 52000depending on relevant skills knowledge and experience. The expected salary range for this role reflects internal ...