Patient Journey Manager

Customer Strategy
Warsaw Poland

Do you thrive on building genuine connections with people living with obesity and diabetes and crafting innovative Patient engagement strategies to improve their health
Then its a unique opportunity to become our Patient Journey Manager for the Polish affiliate of Novo Nordisk in Warsaw. Apply today and become part of a life-changing journey!

Your new role
As our Patient Journey Manager you will be offered the opportunity to create seamless and impactful patient experiences by driving innovation and collaboration to improve patient out-comes and support people living with obesity and diabetes.

Your key accountabilities encompass the following:

• Design implement and optimise patient-centric strategies that align with Novo Nordisks business development goals.
• Identify and prioritise patient journey touchpoints to enhance patient engagement and outcomes.
• Facilitate the ecosystem of touchpoints for people seeking help optimising channel se-lection and driving innovation in digital channels (Search Web Social Media AI).
• Build and maintain relationships with key external stakeholders to improve obesity and diabetes management.
• Monitor evaluate and improve the effectiveness of patient engagement initiatives with a data-driven approach.
• Represent the patient perspective in strategic discussions advocating for initiatives that improve patient access satisfaction and adherence.
• Ensure compliance with relevant business ethics procedures local laws our ways of working (Novo Nordisk Way) policies and guidelines.

Your new department

The role is anchored in Novo Nordisk Poland in the Customer Strategy department and re-ports directly to the Senior Director within this area.

Your skills & qualifications
As a person you bring a highly collaborative and commercially minded spirit. As a true expert in consumer activation through new digital channels you bring valuable market insights and a collaborative spirit enabling effective teamwork across functions and borders. With digital fluency and a problem-solving attitude you adapt quickly to change and use data to drive im-pactful consumer -centred engagement strategies.

We expect our candidates to meet the with the following qualifications:

• A degree in a relevant field (e.g. healthcare business or digital innovation) and prov-en experience in patient engagement consumer experience or another related field.
• Experience in highly regulated industries such as pharmaceuticals healthcare life sciences or related fields including regulated sectors of FMCG is highly desirable.
• Strong understanding of digital channels and their application in healthcare (e.g. Search Web Social Media AI).
• A data-driven mindset with the ability to analyse and act on insights.
• Fluency in both English & Polish both written and spoken.
• Experience in consumer / patient activation familiarity with legal and regulatory requirements in the healthcare industry and knowledge of patient journey mapping and optimisation tech-niques are considered a plus.

Working at Novo Nordisk

Every day we seek the solutions that defeat serious chronic diseases. To do this we approach our work with an unconventional spirit a rare determination and a constant curiosity. For over 100 years this unordinary mindset has seen us build a company unlike any other. One where a collective passion for our purpose mutual respect and a willingness to go beyond what we know delivers extraordinary results.

What we offer
There is of course more on offer here than the uniqueness of our culture and the extraordi-nary results we produce. Being part of a global healthcare company means opportunities to learn and develop are all around us while our benefits are designed with your career and life stage in mind.

More information
For further information about working at Novo Nordisk please visit Be advised we will not support queries about your recruit-ment status and this is not a call for preliminary interviews.

Deadline

Please apply by 3rd December 2025

Please note that applications are reviewed on an ongoing basis the position may be closed before the deadline. Selected candidates will be contacted for further interviews.

Novo Nordisk is currently in the process of adjusting job titles globally. Please note that the job title listed in this advertisement may be subject to change. More detailed information will be provided during the recruitment process.

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

Were not your typical healthcare a modern world of quick fixes we focus on solutions to defeat serious chronic diseases and promote long-term health. Our unordinary mindset is at the heart of everything we do. We seek out new ideas and put people first as we push the boundaries of science make healthcare more accessible and treat prevent and even cure diseases that affect millions of lives. Because it takes an unordinary approach to drive real lasting change in health.