Customer Transformation Director
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Management Level
DirectorJob Description & Summary
At PwC our people in customer consulting specialise in providing consulting services focused on customer-related strategies and initiatives. These individuals analyse client needs develop customer-centric solutions and offer guidance and support to help clients enhance their customer experience and drive business growth.As a customer consulting generalist at PwC you will join other individuals who possess a broad range of skills and experience in customer consulting. You will analyse client needs provide consulting services across different customer-related areas and offer guidance and support to help clients develop and implement effective strategies to enhance their customer experience drive business growth and improve overall customer satisfaction.
Kia ora
At PwC our purpose is clear: to build trust in society and solve important problems.
Join our diverse whānau of experts and be supported with coaching flexibility and a culture where you truly belong. Here youll work with world-leading technology - including A.I. - bringing your people-focused skills and experience to deliver outcomes that matter.
Ngā Kōrero mo tēnei tūranga / About the role
Join New Zealands leading customer transformation practice partnering with top-tier clients on projects that create real impact.
Were seeking a Director to join our Customer Transformation team; a strategic leader who will shape and expand PwCs marketing technology (MarTech) and customer strategy this role youll define the intersection between marketing data and customer experience connecting client challenges with innovative technology solutions.
Youll gain exposure to diverse industries and strategic client work while helping to shape PwCs growing MarTech offering. Work alongside a collaborative senior team that values innovation creativity and fresh thinking in solving complex client problems.
Your day-to-day could include:
Leading and growing PwCs MarTech and customer strategy capability across Adobe Salesforce and related technologies.
Partnering with senior marketing leaders to identify opportunities and deliver impactful transformation programs.
Bridging marketing strategy technology delivery and customer outcomes to enhance PwCs position as a market leader in customer transformation.
Overseeing and supporting cross-functional delivery teams including Adobe and Salesforce specialists.
Engaging clients across large-scale multi-channel campaigns and transformation projects.
Acting as a connector to link strategic client needs with PwCs technical and consulting expertise.
Ngā pūkenga kei a koe / Skills and experience
8 years experience within agency media or consulting environments managing large-scale transformation or marketing programs. Experience working within financial services is advantageous.
A deep understanding of front-office technology beyond CRM including marketing automation content management and customer strategy.
Proven experience working with Adobe platforms (strongly preferred) and Salesforce (advantageous).
Ability to articulate the value of customer data and how to leverage insights to drive marketing effectiveness.
Comfortable operating at both strategic and delivery levels from shaping briefs to overseeing execution.
Exposure to content management systems is a plus.
Ngā āhuatanga hirahira o te mahi ki PwC / Highlights of working at PwC NZ
Growth - Global network; leadership development; A.I. tools and training; formal learning pathways
Reputation - PwC is known for shaping tomorrow. Join us and youll accelerate your career while helping clients and communities solve their most important problems.
Wellbeing - Life & income protection; Sonder/EAP/Headspace; 15 days paid sick leave; group-rate health insurance (eligibility applies)
Flexibility - Flexible working; supportive coaching culture
Time off - Purchase up to two extra weeks annual leave; two recognition days provided each year; annual summer shutdown period
Whānau & community - Paid parental leave for all parents with flexible options and financial planning support; inclusive networks; paid volunteering leave
Rewards - Discretionary bonus opportunities; generous referral bonuses; retail discounts & deals.
Mo te aha tāu e tatari ana / What are you waiting for
Belong to a community of problem solvers where differences are embraced. Well empower you with technology coaching flexibility and trust to make a meaningful difference. Learn more on our careers site at here. Go further.
Mana motuhake / Independence:Maintaining independence is fundamental to demonstrating that PwC has not been influenced by any relationships or situations that undermine our objectivity. This role requires an independence review process.
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoJob Posting End Date
Required Experience:
Director
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 155 countries with over 284,000 people who are committed to delivering quality in assurance, advisory and tax services. Find out more and tell us what matters to you by vis ... View more
